Adobe are SCUM

Discussion in 'Graphics Programs and Photo Gallery' started by kap55, Oct 24, 2017.

  1. kap55

    kap55 No longer a newbie, moving up!

    Joined:
    Sep 19, 2009
    Messages:
    274
    Likes Received:
    231
    Location:
    Okanagan Valley
    Can others edit my Photos:
    Photos OK to edit
    I've been using Lightroom via monthly subscription for a few years but have finally decided that it is time to move on. When I went to the Adobe site to cancel I was faced with a fairly significant cancellation fee. Turns out that the anniversary of my signing on with Adobe was Sep 31 and that they want 50% of the subscription fee until next Sep 31. The will automatically bill by credit card as soon as I cancel - I have no choice or say in the matter. The only time you can cancel penalty free is on the anniversary of your original signing.

    I can understand being hit with a penalty if you cancel within the first year, but after that you should be able to quit any time without penalty. I know there must be fine print that makes what Adobe is doing legal - but they are still scum.


     
    • Agree Agree x 1
    • Informative Informative x 1
  2. Designer

    Designer Been spending a lot of time on here!

    Joined:
    Apr 13, 2012
    Messages:
    16,086
    Likes Received:
    4,028
    Location:
    Iowa
    Can others edit my Photos:
    Photos OK to edit
    And they're not the only ones.
     
  3. Tomasko

    Tomasko No longer a newbie, moving up!

    Joined:
    Oct 17, 2010
    Messages:
    708
    Likes Received:
    75
    Can others edit my Photos:
    Photos OK to edit
    It's actually a yearly subscription, only paid monthly. I agree they should be MUCH more open about it.
     
    • Agree Agree x 3
  4. smoke665

    smoke665 TPF Supporters Supporting Member

    Joined:
    Mar 29, 2016
    Messages:
    4,749
    Likes Received:
    1,912
    Location:
    Alabama
    Can others edit my Photos:
    Photos OK to edit
    Guess you could always call your credit card company tell them you think your card has been compromised and ask them to issue a new one. Then let Adobe bill a closed card. :allteeth:
     
    • Winner Winner x 3
  5. kap55

    kap55 No longer a newbie, moving up!

    Joined:
    Sep 19, 2009
    Messages:
    274
    Likes Received:
    231
    Location:
    Okanagan Valley
    Can others edit my Photos:
    Photos OK to edit
    I did not close the account just because I wanted to consider my options - one of which is doing exactly that.
     
    • Like Like x 2
    • Agree Agree x 2
  6. Derrel

    Derrel Mr. Rain Cloud

    Joined:
    Jul 23, 2009
    Messages:
    40,028
    Likes Received:
    15,012
    Location:
    USA
    Can others edit my Photos:
    Photos OK to edit
    Waiting for the "usual suspects" here to come to the defense of Adobe...seems like no matter what kind of sh** Adobe pulls, there's a small group here who defends even the most-despicable actions that Adobe does...
     
  7. smoke665

    smoke665 TPF Supporters Supporting Member

    Joined:
    Mar 29, 2016
    Messages:
    4,749
    Likes Received:
    1,912
    Location:
    Alabama
    Can others edit my Photos:
    Photos OK to edit
    @Derrel not just Adobe, it's anyone that you give authority to debit your account,. I absolutely refuse to grant anyone the right to debit my checking account, and maintain a separate credit card for those that force automatic billing on me. It's easier to dispute a credit card charge that you haven't paid then try to get your money back that's been drawn out of you bank account.
     
    • Agree Agree x 2
  8. SquarePeg

    SquarePeg Hear me roar Staff Member Supporting Member

    Joined:
    Mar 18, 2013
    Messages:
    5,016
    Likes Received:
    2,808
    Location:
    Boston
    Can others edit my Photos:
    Photos OK to edit
    That’s good to know. Everyone always refers to it as the monthly plan... I’ve managed to avoid it so far.
     
  9. john.margetts

    john.margetts No longer a newbie, moving up!

    Joined:
    Dec 3, 2015
    Messages:
    832
    Likes Received:
    169
    Location:
    Lincoln
    Can others edit my Photos:
    Photos OK to edit
    But it is not a secret. I don't see why Adobe are at fault for people not reading before they buy.

    If I was to rent anything, I would specifically ask what the exit terms are. It is not the rental company's responsibility to hammer the basics home when I am too lazy.
     
  10. Peeb

    Peeb Semi-automatic Mediocrity Generator Supporting Member

    Joined:
    Jul 16, 2015
    Messages:
    2,516
    Likes Received:
    1,372
    Location:
    Oklahoma
    Can others edit my Photos:
    Photos OK to edit
    I didn't even know that I HAD an anniversary date with Adobe. I've never sent chocolates, flowers- even a card! No wonder they're a bit cool with me, I suppose. o_O

    You'll get no defense of Adobe here- have never like the rental model.
     
    • Funny Funny x 5
    • Like Like x 2
  11. pixmedic

    pixmedic The Mustached Moderator Staff Member Supporting Member

    Joined:
    Jun 7, 2012
    Messages:
    14,167
    Likes Received:
    6,609
    Location:
    Central Florida
    Can others edit my Photos:
    Photos NOT OK to edit
    how is this an "adobe" thing?
    most cell phone plans do this, cable contracts, internet, satellite, gym memberships....
    not a new concept by any means.

    i mean, come on guys....you sign a contract, but have no idea of what it actually entails?
    this is not an "adobe" issue, its a user error.
    i dont care for contracts much either, but I make sure I know what im getting into beforehand, and the ramifications if i decide to leave.

    would you hold a photography client liable to pay a bill they signed a contract for, or would you let them out of the remaining 50% because they decided they wanted to get pictures reshot somewhere else even after you shot and produced great pictures?
     
    • Agree Agree x 7
    • Disagree Disagree x 2
    • Like Like x 1
  12. Peeb

    Peeb Semi-automatic Mediocrity Generator Supporting Member

    Joined:
    Jul 16, 2015
    Messages:
    2,516
    Likes Received:
    1,372
    Location:
    Oklahoma
    Can others edit my Photos:
    Photos OK to edit


    It’s software, not a gym membership. If I don’t want/need the latest and greatest version, no other company FORCES me to make that choice. Being forced to rent software is offensive to me (and others). I happily use a 10-year old word processor. Haven’t had to spend a penny on that software in that time. My needs are perfectly met. I would have spent $1,200 at 10/mo under a rental.

    I do use and pay Adobe but I don’t have to like it!
     

Share This Page