This is the way 75% of the art directors I'm dealing with do things: First they call, get my info, tell me about the project, and so on. They always impart a sense of urgency, like it needs to be done yesterday if possible. I tell them I'm ready. Then I don't hear from them for two weeks. When they finally do call, now there's an even bigger time crunch. So I bust my butt, changing schedules (not just mine, my wife often has to alter her job schedule so she can watch our daughter), getting the job done right, get them the photos either via email or overnight shipping, and most importantly I communicate with them promptly, responding as soon as possible to all calls and emails. But once they get the pics, it's like they dropped off the planet. My calls and emails (about billing of course) are not returned until I pester them for weeks. I give commercial clients 30 days to pay after submittng an invoice, so it's not like I want the money right now. But I need info like job numbers, address of the billing dept, etc... to submit that invoice! Grrrrrr... It really annoys me that I make an effort to be professional, and they can't spare a minute to email me the gosh darn job number (without which I cannot get paid).