B&H ordering/verification/shipping?

Discussion in 'Photography Equipment & Products' started by Sideburns, Sep 11, 2007.

  1. Sideburns

    Sideburns TPF Noob!

    Joined:
    Aug 14, 2007
    Messages:
    2,796
    Likes Received:
    0
    Location:
    Windsor, Ontario
    Can others edit my Photos:
    Photos OK to edit
    Ok, so I finally splurged on a Canon 70-200mm 4.0L. Not only did it cost a lot of money, I also paid for the $73 Fedex priority 1-2 day shipping.

    now, that's all fine and dandy, but they close tomorrow, and they still haven't gotten past the "processing" phase in my order according to their website.

    I'm sorry, but wouldn't paying 73 dollars for shipping usually mean that they should process the order before everyone elses who did not pay that ridiculous amount? I would assume that's how it SHOULD work.

    OR...

    Is it just that they are slow at updating their site?

    I'm not losing faith, I'm just wondering because it is semi-important to get it either tomorrow or the next day and that's why I paid for the overpriced shipping. Otherwise I would have paid for the cheap 25 dollar shipping or whatever it is...

    Anyone else have experience with this? Is it just that their site is slow to update? Do they wait till morning to ship?

    Thanks for any clarification you can provide to a first time B&H customer.
     
  2. soylentgreen

    soylentgreen TPF Noob!

    Joined:
    Feb 27, 2007
    Messages:
    735
    Likes Received:
    2
    Location:
    Miami, FL
    Can others edit my Photos:
    Photos NOT OK to edit
    What time (EST) did you place the order? I believe you have to place it by 4:00pm EST for them to ship same day on most occasions. I usually call in my orders to be doubly sure. they are fairly good at getting your stuff out fast, especially if you get the express shipping. Check in with them tomorrow and see.
     
  3. Sideburns

    Sideburns TPF Noob!

    Joined:
    Aug 14, 2007
    Messages:
    2,796
    Likes Received:
    0
    Location:
    Windsor, Ontario
    Can others edit my Photos:
    Photos OK to edit
    Oops double post.
     
  4. Sideburns

    Sideburns TPF Noob!

    Joined:
    Aug 14, 2007
    Messages:
    2,796
    Likes Received:
    0
    Location:
    Windsor, Ontario
    Can others edit my Photos:
    Photos OK to edit
    Well I ordered it around 10 last night. So it should have left by today...right?

    Thing is...they close tomorrow at noon or something for rash hashana or however you spell it...and I have a break starting at 12 at school...so hopefully I can call them then.

    I'm sure they'll get it out tomorrow, but I'm just wondering how they can justify me paying 73 dollars when they can't even do 24 hour processing?

    I could understand if it didn't get out last night, but if I'm getting priority, they should have got it out today, no?

    I dono...maybe I'm just stressing over nothing, but I'm sure some people would feel the same way if they paid the extra on top of an already large investment.
     
  5. S2K1

    S2K1 TPF Noob!

    Joined:
    Jul 5, 2007
    Messages:
    288
    Likes Received:
    0
    Location:
    Utah
    They should have sent it the day after you ordered it since it was 10 at night. Probably just slow at updating. When I'm in a hurry like this though, I always call them to place the order so I know it'll go out on time.
     
  6. Jeff Canes

    Jeff Canes No longer a newbie, moving up!

    Joined:
    May 19, 2003
    Messages:
    6,190
    Likes Received:
    22
    Location:
    Hollywood, FLA USA
    Can others edit my Photos:
    Photos OK to edit
    You picked the wrong time of the year to order from B&H they are basically closed till Oct 7, hopefully they get the lens shipped out in time, I just bought that lens last month from them as a backup, you should be very happy with it I am
     
  7. kundalini

    kundalini Been spending a lot of time on here!

    Joined:
    Jul 18, 2007
    Messages:
    13,601
    Likes Received:
    1,929
    Location:
    State of Confusion
    Can others edit my Photos:
    Photos NOT OK to edit
    Did you place the order via the phone or on-line? I have always gathered my wish list together, then called, because I always have a few questions. The phone service reps have been brilliant to date and since I'm such a tight-a$$, I usually go the three-to-five day shipping. I figure that as long as it takes for me to round up the order, I don't need my gear quite so quick. They have not failed me yet and I am expecting a $1500 order tomorrow. I can empathize with your delema, but that could have been resolved via the phone. They make no bones about their holiday schedule.
     
  8. Carlos Cané

    Carlos Cané TPF Noob!

    Joined:
    Jul 26, 2007
    Messages:
    50
    Likes Received:
    0
    Can others edit my Photos:
    Photos OK to edit
    I bought something yesterday from them and I had the same problem as you. But I contacted them asking for my order status and they replied that it has been shiped and they sent me the UPS tracking number, so Im sure yours will get shipped too :D
     
  9. Sideburns

    Sideburns TPF Noob!

    Joined:
    Aug 14, 2007
    Messages:
    2,796
    Likes Received:
    0
    Location:
    Windsor, Ontario
    Can others edit my Photos:
    Photos OK to edit
    Yes, I realize that but I took their guarantee on the front page that it would ship before they closed if ordered by 11:00pm tuesday...and I definitely ordered it 13 hours before that.

    Thanks everyone. At least I have heard some positive feedback and reassurance. I'll call them tomorrow during my break between classes if it hasn't updated on their site by then.
     
  10. henryp

    henryp TPF Noob!

    Joined:
    Jan 21, 2007
    Messages:
    175
    Likes Received:
    12
    Location:
    New York, NY
    Can others edit my Photos:
    Photos NOT OK to edit
    I'd have liked to assist you with this, but your forum profile leaves you pretty anonymous. We generally ship all orders within one business day, giving priority to orders with rush handling, as is appropriate. Depending on the transaction details and your order history, our Verification Dept (whose purpose is to deter credit card fraud and identity theft) may have intercepted the order. If they need info fro you, they'll phone or email.


    Not quite! We're closed 9/13-15, 9/21-22, and 9/27-10/6. Our holiday schedule is posted on our site.
     
  11. Sweetsomedays

    Sweetsomedays TPF Noob!

    Joined:
    Jun 24, 2007
    Messages:
    788
    Likes Received:
    0
    Location:
    San Diego, CA
    Can others edit my Photos:
    Photos OK to edit
    I ordered at like 12 something at night on the 9th was out by 4pm the next day and UPS says it's already in route to Vernon CA (where ever that is hehe). Looks like it's fast to me!
     
  12. Sideburns

    Sideburns TPF Noob!

    Joined:
    Aug 14, 2007
    Messages:
    2,796
    Likes Received:
    0
    Location:
    Windsor, Ontario
    Can others edit my Photos:
    Photos OK to edit
    Oh wow. Thank you. I had no idea you had a rep on here...that's awesome.

    I called today..I'm on college break right now between classes. It shipped today at 11am according to the rep I talked to. Later than I would have liked, but he said it'd be here in the morning, so I'm happy.

    Next time if I have a problem I'll send you a PM.
     

Share This Page

Search tags for this page
b and h photo shipping problems
,
b&h intercept an order
,
b&h order verification
,
b&h ordering
,
b&h pre order
,

b&h slow shipping

,
b&h verification
,
b&h verification department
,
b&h verification depatment number
,
bhphoto slow shipping