Camera Store Rant

Discussion in 'Photography Beginners' Forum' started by JenR, Dec 7, 2006.

  1. JenR

    JenR TPF Noob!

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    I'm looking to upgrade my small, annoying auto-everything camera. When I was in the camera store yesterday, I liked the Nikon D50, but I'm really considering the Panasonic FZ30 because it is *MUCH* easier on my tight wallet and the FZ30 lens is faster than the D50's kit lens. Once I told the saleguy that I wanted to take better pictures of my kids, he went on a rant about how "nobody who wants to take pictures of kids is really interested in photography." Umm, OK... He just lost my business. Some people are just not cut out for a job in sales...

    ~jen
     
  2. Big Mike

    Big Mike I am Big, I am Mike Staff Member Supporting Member

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    No kidding :lol: A few weeks ago, my wife walked into a cell phone store to buy a couple phones for us. They only worker was gone for lunch or something...so she was looking for someone to help her. The guy comes back and started yelling at her...thinking that she was snooping around. Well, that was the end of that sale.

    For what it's worth...I'd really suggest saving up for a DSLR (like the D50) over a 'digi-cam' like the FZ30. Sure, there are several good things about a good digi-cam...but a DSLR really is a much better camera...especially if you are interested in photography. I've types out the differences and reason why I think a DSLR is better...many many times here...I'm sure you could dig up some good info with the search tool.
     
  3. Patrice

    Patrice No longer a newbie, moving up!

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    I would have walked out as well. Any body who is really interested in photography will take photos on anything they please, be it kids, bugs or navels - it don't matter.
     
  4. fmw

    fmw No longer a newbie, moving up!

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    I can recommend an on line source that will listen to you and talk to you. They deal with pro photographers all day and take the time to interface. http://www.calumetphoto.com

    Fred
     
  5. space

    space TPF Noob!

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    dont want to start an argument or anything but I'll have to disagree here. I sell cameras as part of my job and we rarely get anyone in who is really interested in photography. its likely that the salesman just referred to the millions of people who just want a camera they can pick up and take a snap of the kids for memories sake, nothing more. they dont care how the camera works. I expect 90% of the cameras ive sold have never been switched from "auto" mode.
     
  6. Big Mike

    Big Mike I am Big, I am Mike Staff Member Supporting Member

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    That may be true...but that doesn't make the salesman in question any less of an idiot for 'ranting' to a potential customer.

    Do you disagree that she was right to walk out on the salesman?
     
  7. EBphotography

    EBphotography TPF Junkie!

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    I agree with Mike on this one...why would a customer support someone who apparently came across as rude by saying she really wasn't into photography. It doesn't matter how many of your customers really aren't into it, if she is potentially interested in buying an advanced camera the salesman shouldn't have said what he said. Bad business.
     
  8. Mad_Gnome

    Mad_Gnome TPF Noob!

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    In my day job, I work at a large Harley-Davidson dealership, and I've worked many retail jobs before, so I'm fairly familiar with the business. What that salesman did is break one of the cardinal rules of retail. Regardless of your feelings toward ANY person in your store, you must AT ALL TIMES project a friendly and helpful manner to potential customers. Never badmouth your clientelle in front of anyone who might be a customer, or worse, a potential Secret Shopper. The bad review from that kind of thing could kill your business, not to mention driving away potential customers through simple word-of-mouth.

    Regardless of whether or not the vast majority of people walking into your store are "into" photography or not, every single person is a potential customer, and you should treat them all accordingly. We had a customer come in about a year before I started working where I am. He mentioned to a salesperson that he wanted to buy a particular motorcycle. The salesman looked at the clothing the man was dressed in and said "You don't have enough money." The potential customer then proceeded to pull a roll of $100 bills from his pocket, about $20,000 in total, and said "You just lost a sale." He then went to one of our nearest competitors and bought his motorcycle. He came back recently to buy some parts for a project, and because of the positive dealings he had with me when I was working at the Parts counter, he has since bought a new motorcycle from us. You shouldn't care whether someone is buying a camera to turn professional or go out into the parking lot to smash it. A sale is a sale, and right is right. If it was me, I would have complained to the management of the store. That salesman displayed a horrendously unprofessional attitude.
     
  9. Patrice

    Patrice No longer a newbie, moving up!

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    In one of the camera shops in town I witnessed a salesman talking to a young person wanting a digital camera. It was pretty obvious that the 'customer' was bit bewildered with the choices and possibilities. The counter person litteraly slowed down and started asking a few pointed questions: what kind of photos do you like? where will you be using the camera most? will you be wanting to show the pictures in print or on computers? ...and similar type questions. After about half an hour my business there was done but the counter person was still spending the time required to help this young photographer make the right choice. I was impressed. Not to pisparage the discount places, but a decent camera shop will have staff that is knowledgable and helpful. I was impressed.
     
  10. fmw

    fmw No longer a newbie, moving up!

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    As the old saying goes "the customer isn't always right but he is still a customer."
     
  11. neea

    neea TPF Noob!

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    One of my biggest pet peeves is bad service. Be it camera store, restaurant, or clothing store.
    About two weeks ago I was looking at digital cameras and the guy helping me was pretty useless. After listening to him make no sense at all for about 10 minutes I turned around to see my boyfriend looking at light meters.
    He's not a photographer but in 10 minutes that sales guy had my boyfriend... WANTING TO BUY A LIGHT METER!!!!
    That's a good sales man!

    EDIT: Not only did my bf want to buy a light meter but he also understood how they worked and the different quality between the 7-8 displays they had.
     
  12. CMan

    CMan TPF Noob!

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    I have respect for salespersons like that. But I've also seen certain people at certain stores steering a customer to something that I know will not fit their needs, and saying things like, "oh, this camera is small and it has zoom. 9x zoom." Yeah...if you include digital zoom, which is worthless. At times like that, I want to step in, but I always refrain from doing so.
     

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