Beginning of rant. My third Konica copier in 10 years wore out today. If I were to get it fixed it would be the third repair in as many weeks. Not very good in my opinion. Also these units have been expensive to operate. No more Konica for me despite the convenient location of the dealer. I went looking for a new one today and contacted the local Canon copier dealer. To make a long story short, he was unwilling to give me any figures about operating costs and, if I wasn't willing to go to his store, he wouldn't talk to me. I was actually intending to buy a copier over the phone and pay cash for it. I just needed enough information to make a purchase decision. Money wasn't even an issue. I've always wondered where salesmen learn that arrogance is an effective technique. That was the end of that. So I called a Canon dealer that is 50 miles away. The salesman was in but wasn't taking calls at the moment. I must have caught him on his coffee break. I shrugged my shoulders, hung up and moved on. I called Canon USA to see if they would give me some operating costs. Nope. They would only refer me to a dealer and that wasn't playing their strong suit with me. To make a long story short, a dealer from a neighboring state - about 75 miles away - decided to put a copier in his car and drive here to bring it to me. He said he'd like to take his family out to dinner and thought he would do that in my area. How's that for going the extra mile? I'm the proud owner of a shiny new Samsung copier. I hope it's a good one because this guy deserves all my future business. I suggest Canon stick to cameras. Their copier business in this area must be terrible. You can't buy one if you try. End of rant.