I do corporate style headshots - I usually book them in groups and do 4-5 at a time. A woman I photographed last week just emailed and said that she doesn't like any of them and would like to schedule a re-shoot. I emailed back and asked her specifically what she didn't care for. She said, "My hair. My expression. It's not you at all, your work is awesome, it's all me." What would you do? The stickler in me wants to tell her that we can do a re-shoot if she pays the full price of another session. After all, she came right out and said that it was her and not me. I did my job- I delivered exactly what we agreed upon and I have already spent my valuable time and energy on her photos. That being said, I don't want an un-happy client. I'm leaning towards charging her 50%. Since I do them on location I will have to go back out to her office, set everything up, deal with her again, and of course process again. I'm annoyed. Some days I love headshots because they can be so easy and profitable, but other days I really want to stop doing them all together because of clients like this.