CS4 issue opening RAW from a canon

Discussion in 'Graphics Programs and Photo Gallery' started by puyjapin, Nov 6, 2010.

  1. puyjapin

    puyjapin New Member

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    I am posting this on behalf of a friend. She is running CS4. It seems that when i use a file from my Nikon the RAW file opens as normal in Camera RAW editor. However she shoots with a Canon and her RAW files will not open as it says the file type is not supported. Is there some additional software that needs installing or another means of doing this. I am not familiar with RAW files off of a Canon. Thanks in advance.
     
  2. KmH

    KmH Helping photographers learn to fish

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    First CS4 cannot open any Raw files, because that is done in ACR, not Photoshop. CS4 can only use ACR 5.0 - 5.6

    Each camera make and model, except those using .DNG, has a unique Raw file format.

    It will depend which Canon camera she is using. If she has the new 60D for instance, only ACR 6.2 can open those .cr2 files. your friend would need to upgrade to CS5 or convert those files to Adobe's .dng format.

    So, which Canon camera is she using? http://kb2.adobe.com/cps/407/kb407111.html
     
  3. puyjapin

    puyjapin New Member

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    its a 5D Mk 2
     
  4. chito beach

    chito beach New Member

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    She can open them with adobe bridge and then transfer to photoshop. That is what I do
     
  5. puyjapin

    puyjapin New Member

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    how do you do that. the transfer to PS
     
  6. KmH

    KmH Helping photographers learn to fish

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    From the Adobe link I provided it shows that camera is supported by ACR 5.2.

    So, your friend needs to UPDATE her software and it's really, really easy.
    1. Open CS4.
    2. Click on "Help" tab at the top of the workspace.
    3. In the drop down box, click on "Update" and follow the prompts.
    The software will then automatically go and get the info to update her CS4 to ACR 5.6 wich will then open her 5D MKII .cr2 files.

    By the way, ACR can be hosted by Bridge, as mentioned, and it can be hosted by Photoshop.
     
  7. puyjapin

    puyjapin New Member

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    we have tried that , update and it still wont open cr2 files....
     
  8. KmH

    KmH Helping photographers learn to fish

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    Then it didn't actually update.

    Does your friend have a legal, registered with Adobe, copy of CS4?

    You should get your keyboard's shift key repaired.
     
  9. puyjapin

    puyjapin New Member

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    yes legitimate copy of CS4
     
  10. ann

    ann Well-Known Member

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    Call Adobe.
     

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