J.May
TPF Noob!
- Joined
- Mar 10, 2016
- Messages
- 6
- Reaction score
- 0
- Can others edit my Photos
- Photos NOT OK to edit
Hello,
I'm having trouble with a difficult client and really could use some advice. Sorry this post is so long!
I took family photos for someone 2 weeks ago. 7 adults and a toddler. I presented her with 80 high resolution digital images and her and the family loved them. However, she messaged me later that day asking if she could get copies of all of the photos, even the untouched ones. I kindly explained that I do not give out unedited photos because my finished product is a reflection of my work and my name. I pick the best photos and edit those and that is what she has received. She understood that but said they were just hoping for more group shots because they weren't thrilled with the ones they received. I suggested that in that case, I will post the unedited group shots on an online album where she can view them and let me know which ones she would like me to edit. I posted 47 group shots and she replied saying they love them all and would like them all touched up.
I responded that she is welcome to pick her top 10 and I will edit those for her, but any more will be an extra charge. That's when things went really downhill!
She said, "We would like to see all the unedited photos you took during our shoot so we can comb through those to see if we find those suitable for our purposes. This way we can determine what shots we further want to develop. We would like to have a copy of all prints for our album, edited or not, taken during our photoshoot."
I replied, "Here is what I can offer you. I can meet you and you can have a viewing of all photos taken during your shoot. During the viewing you can chose which additional photos you would like.
As you've already received 80 finished photos which were included in your shoot, additional photos will be $3 each for high resolution digital copies. The viewing itself will be $100.
Just to clarify again, you are welcome to see the unedited versions but I do not give these out as I only want my finished product reflecting my work. You absolutely can choose as many as you like to be edited. As previously promised, I will gladly throw in the 10 more photos at no extra charge."
She said, "I am not happy with this at all. On your website you say you offer ALL photos taken. We would like al of them. Unedited. We found lots of pics we love that you took. We want the rest.
We don't want them touched up but I think we deserve to have all pictures you took. It does not reflect your work giving us the photos. You with holding the pictures isn't honouring your commitment to what you put on your website.
I hope that you will reconsider and honour your website at the time we booked to have our photos taken. I did screen shot your website and your website advertised copies of all images enhanced high resolution digital copies of all images watermark free for you to display as you like. I noticed you have altered your website this evening to define the number of photos offered. We are only asking for what we paid for based on what you advertised at the time. If you choose not to honour your advertised commitment, we will have a discussion to make on our end."
Granted, on my website it very unfortunately said "includes your photo session and enhanced high resolution digital copies of all images, watermark free."
It seems common sense that this does not mean several hundred photos including those of people picking their ears. However, I have no idea how to respond or where to go from here. My saving grace is that it did say "enhanced images" so I am not obliged to give her the unedited versions. But I am still left with 400 raw files from the shoot. Please help.
I'm having trouble with a difficult client and really could use some advice. Sorry this post is so long!
I took family photos for someone 2 weeks ago. 7 adults and a toddler. I presented her with 80 high resolution digital images and her and the family loved them. However, she messaged me later that day asking if she could get copies of all of the photos, even the untouched ones. I kindly explained that I do not give out unedited photos because my finished product is a reflection of my work and my name. I pick the best photos and edit those and that is what she has received. She understood that but said they were just hoping for more group shots because they weren't thrilled with the ones they received. I suggested that in that case, I will post the unedited group shots on an online album where she can view them and let me know which ones she would like me to edit. I posted 47 group shots and she replied saying they love them all and would like them all touched up.
I responded that she is welcome to pick her top 10 and I will edit those for her, but any more will be an extra charge. That's when things went really downhill!
She said, "We would like to see all the unedited photos you took during our shoot so we can comb through those to see if we find those suitable for our purposes. This way we can determine what shots we further want to develop. We would like to have a copy of all prints for our album, edited or not, taken during our photoshoot."
I replied, "Here is what I can offer you. I can meet you and you can have a viewing of all photos taken during your shoot. During the viewing you can chose which additional photos you would like.
As you've already received 80 finished photos which were included in your shoot, additional photos will be $3 each for high resolution digital copies. The viewing itself will be $100.
Just to clarify again, you are welcome to see the unedited versions but I do not give these out as I only want my finished product reflecting my work. You absolutely can choose as many as you like to be edited. As previously promised, I will gladly throw in the 10 more photos at no extra charge."
She said, "I am not happy with this at all. On your website you say you offer ALL photos taken. We would like al of them. Unedited. We found lots of pics we love that you took. We want the rest.
We don't want them touched up but I think we deserve to have all pictures you took. It does not reflect your work giving us the photos. You with holding the pictures isn't honouring your commitment to what you put on your website.
I hope that you will reconsider and honour your website at the time we booked to have our photos taken. I did screen shot your website and your website advertised copies of all images enhanced high resolution digital copies of all images watermark free for you to display as you like. I noticed you have altered your website this evening to define the number of photos offered. We are only asking for what we paid for based on what you advertised at the time. If you choose not to honour your advertised commitment, we will have a discussion to make on our end."
Granted, on my website it very unfortunately said "includes your photo session and enhanced high resolution digital copies of all images, watermark free."
It seems common sense that this does not mean several hundred photos including those of people picking their ears. However, I have no idea how to respond or where to go from here. My saving grace is that it did say "enhanced images" so I am not obliged to give her the unedited versions. But I am still left with 400 raw files from the shoot. Please help.