Enlagements - Damaged in mail again...

Discussion in 'Photography Equipment & Products' started by AverageJoe, Aug 13, 2010.

  1. AverageJoe

    AverageJoe TPF Noob!

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    For the second time now from two different printers I've had damaged prints arrive, these ones are from Clark Color Labs:

    [​IMG]

    [​IMG]

    The previous prints that were damaged were from ShutterFly. I contacted ShutterFly and sent them images of the damage and they re-printed and shipped at no cost.

    However, the above prints are to be entered into a art contest this week and I don't have time to wait for new prints to arrive. I email Clark Color with the above links explaining the situation, waiting for a response. Where does everyone go to get enlargements?
     
  2. Robin Usagani

    Robin Usagani Been spending a lot of time on here!

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    how big? I like using local places so i can get it right away.
     
  3. AverageJoe

    AverageJoe TPF Noob!

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    16x20 from Clark Color
    larger from ShutterFly
     
  4. Josh66

    Josh66 Been spending a lot of time on here!

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    What exactly is the damage?

    The pictures you posted, they don't look like shipping damage. They look more like the lab messed it up.

    Maybe I just can't tell from your pictures, but I don't see anything that looks like it happened in the box.
     
  5. Josh66

    Josh66 Been spending a lot of time on here!

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    Are those dents?

    It's still hard for me to tell what I'm looking at...

    If you've had pictures from two separate labs messed up by shipping, get a new carrier. Whoever delivered these, get someone else the next time.
     
  6. AverageJoe

    AverageJoe TPF Noob!

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    Notice the repeating pattern in the glare from the overhead light? Those are creases in all the photos, in all the same spots. It's difficult to photograph but you can feel them and clearly see them in person.
     
  7. AverageJoe

    AverageJoe TPF Noob!

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    Uploading a video to YouTube...
     
  8. KmH

    KmH Helping photographers learn to fish Supporting Member

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    Many here, including me, recommend www.mpix.com.

    However, you can get less than satisfactory work from just about any lab. All humans make mistakes.

    What counts is how a lab's customer service responds.
     
  9. Josh66

    Josh66 Been spending a lot of time on here!

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    I've used Mpix a lot. Yes, they occasionally mess up, but they are quick to fix it.

    I've had one or two 20x20 standouts that didn't turn out well, they quickly sent me new ones, for free of course...

    All it took was an e-mail saying that they were messed up. (I included a picture of the prints too.)

    Yeah, it sucked opening up prints only to find that they were useless, but I had new ones the next day.
     
  10. AverageJoe

    AverageJoe TPF Noob!

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    Here's the vid:
    [ame]http://www.youtube.com/watch?v=s9U-6GDV0mI[/ame]
     
  11. Josh66

    Josh66 Been spending a lot of time on here!

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    The video doesn't show the damage any better than the pictures did...

    I believe you, I'm just saying - the pictures don't do the damage justice.

    Have you contacted the printer, or the postal carrier? One of them ones you money, lol.
     
    Last edited: Aug 13, 2010
  12. AverageJoe

    AverageJoe TPF Noob!

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    Yeah, I've sent a message to ClarkColor waiting to hear back. Probably won't know anything till Monday. I'll post an update, call it a litmus test for customer service.
     

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