Any tips on dealing with hard to manage clients? I broke the cardinal rule, and did work for an old friend. They booked the minimum package, wanted more time and were unwilling to pay for it. I ended up with another photographer taking photos over my shoulder all day. They then asked what free prints they get, (there contract says none) and then tried to purchase a portrait session DVD (for a fraction of the wedding DVD price). After being told that wasn'tan option, they didnt follow ordering instructions (they were pretty straightforward - add to cart) so now I have a $10,000 order on my end (that is worth $250). And to top it off they emailed asking for all the unedted files to be included on the DVD. They booked me for 2 hours and paid $250. I want them to be happy - I really do, but I think I might be outta luck on this one. There is no way in hell I will give my RAW files, and I weeded through them for poor composition, soft focus, exposure probs etc. They received 200 photos in the gallery. What can I do?