If client doesn't like Wedding photos..

Discussion in 'Photographic Discussions' started by i Kandi Photography, May 24, 2009.

  1. i Kandi Photography

    i Kandi Photography TPF Noob!

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    Have you ever had this happen? I realize that when a client is presented over 1000 photos, more times than none they will not like themselves in 80 % of them. I have learned that with model photography. We shot a wedding a few weeks ago and I posted them online for the client and this is the response I got. How would you take this and what would you do?

    ---We looked through all of them and to be honest I don't like most of them. Some turned out great but alot of them didn't, not b/c you guys did anything, some of us just aren't photogenic!! I didn't realize I looked that big either, anyway again thank you and I look forward to the next bunch and have a great holiday and I'll talk to you soon
     
  2. abraxas

    abraxas No longer a newbie, moving up!

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    Did you get paid?
     
  3. MelodySoul

    MelodySoul TPF Noob!

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    If it's truly because they just hate the way they look then there is nothing that you can do. I would just say "I'm sorry that you aren't happy with the way you look but I thought you guys looked amazing" or something to that effect. Maybe find out which ones they do like and offer to do some effects on them or something.

    I personally was very upset with my wedding photos and the main reason? We only have one pose of just the two of us together looking at the camera and it's terrible. This is the shot that couples are looking to frame and if you don't get that shot right, they won't be happy. We have lots of great group photos and detail shots but not one of just the two of us that I would enlarge. Combine that with the fact that it took 4 months to get our photos back (with lots of lies and excuses) and let's just say I was extremely upset and did refuse partial payment. I think if you get all the shots that they want and your customer service skills are good then you you did your job and can't worry about it too much. Some people are just never happy.
     
  4. i Kandi Photography

    i Kandi Photography TPF Noob!

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    Oh yah, we got paid for it. 1 week prior to wedding. We took TONS of photos of the 2 of them, so it wasnt a situation where we didnt have enough. All in all, we took a total of 2800 photos (2 photographers). I just have never had someone say that..so i wasnt sure what to think.
     
  5. JE Kay

    JE Kay TPF Noob!

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    Hmmmm..... Reason #34 why I don't shoot weddings anymore. ;-)

    Delete it from short term memory and move along to your next job. If you feel you are skilled and are producing technically good shots that are composed as they should for wedding images, then don't worry about it.
     
  6. gryphonslair99

    gryphonslair99 Been spending a lot of time on here!

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    :popcorn:
     
  7. Joves

    Joves No longer a newbie, moving up!

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    Maybe the expested you to Photchop them into thin and, photogenic people.
     
  8. johnbergsing

    johnbergsing TPF Noob!

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    So far I haven't had this happen. I wouldn't let it get you down too much. The client openly admits it wasn't your work but that they aren't very photogenic.
     
  9. KmH

    KmH Helping photographers learn to fish Supporting Member

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    My bad miss understood your post. So I edited my reply.
     
    Last edited: May 24, 2009
  10. abraxas

    abraxas No longer a newbie, moving up!

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    That's a lot of shots!

    I'd think they're looking for an arugument otherwisse- Like, no you don't look "big", etc.

    ... Is presenting that many photos to a client typical for a wedding photographer?

    -
     
  11. Josh66

    Josh66 Been spending a lot of time on here!

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    I agree - 2800 photos is a lot to look through... Maybe they were just overwhelmed?

    I know I would loose interest before making it half way through that.
     
  12. JerryPH

    JerryPH No longer a newbie, moving up!

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    I am sure that the couple was not shown all 2800 photos, thats ridiculous. Something between 20-25 percent are keepers, on average, for a wedding. Showing them 1000 was NOT showing them your best. That should have been paired down to something between 500-550 AT MOST.

    Next... I wonder why the obvious question was not asked or answered here. WHY do they think they are unsatisfied with the work?

    - Is it not representative of the work on your website?
    - Are they looking for discounts?
    - Did you really do that bad a job?

    Many possible reasons.

    If the client is being vague, there is nothing you can do and I see this as them being evasive on their part. Let's hope you signed a contract, else, you can expect some court time coming up (as a worst case scenario).

    If they give you specific complaints, counter each on a one-on-one basis.

    This is basic business 101, people, I highly doubt it is a photography issue... and another reason why I think that:

    A. An understanding and MASTERY the basics of photography is MANDATORY before opening a photography business.

    B. A complete MASTERY of advanced photography including off camera flash is MANDATORY

    C. Once A and B are met, people need to concentrate less on photography and more on business knowledge aspects in a photography BUSINESS. A successful photography business has remarkably VERY little to do with pressing a shutter.

    I am not saying this is the case here, but, bottom line, I find it disgusting how low the quality of professional photographers is out there, especially in the wedding field. I am literally busting my ass this year mentoring with a good professional for free and then PRACTICING EVERYTHING I LEARN so that I can know this stuff... and there is a lot to know, trust me. Then some teenager with a 2 week old Rebel XT and on camera flash comes in and wants to do a wedding. I applaud the enthusiasm, but dammit, learn to crawl before you try to run! For me, here is the funny part... I am not looking to become a pro wedding photographer, just wanting to learn how to be a good wedding photographer, for me and no one else, becuase this is something that I really enjoy.
     
    Last edited: May 25, 2009

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