Image delivery time frame?

Discussion in 'General Shop Talk' started by Cinka, Feb 22, 2009.

  1. Cinka

    Cinka TPF Noob!

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    I've noticed a trend in my clients wanting images turned over in ridiculously low amount of time. I've had some ask for a 24 hour turnaround. I generally quote 1-2 weeks. We all know that the backend work of photography is what takes the longest, but clients don't understand. They think that you just download the pictures and email them. Even still, after a week has passed, I start getting harassed for the images - frequent calls and emails. It's annoying.

    Just curious, after the shoot, how long does it take you to go through your images, photoshop (basic) and send? What time frame do you quote your clients?
     
  2. Johnboy2978

    Johnboy2978 No longer a newbie, moving up!

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    I've told folks to allow up to 7 days for the initial preview images. After that, they can select the ones they want prints of as well as sizing and special directions (i.e., b/w conversion, selective coloring, etc). Once I get that back, I promise a 2 week turn around time. This is for weddings though, and photography is not my FT job. I could do it in much less time if it were a smaller event like senior portraits or something like that. Just make sure they know your expectations up front so they have no reason to gripe about it later. 24 hours is crazy as the hangover has not even worn off yet following the event :) For proofs though, 7 days should satisfy most people. I've heard of folks who waited 6+ months to see proofs from their photog when everyone was shooting film.
     
  3. SpeedTrap

    SpeedTrap TPF Noob!

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    For portraits the time to view is 7 days and time for prints is 2-3 weeks
    for a wedding proofs are usually avalible 2 weeks after the event and prints take about 14 days.

    The best thing you can do is educate your clients why it takes longer, let them know that there is PP and colour correction to be done, as well pro labs do not do one hour service.....

    Just let them know up front the time and there should be no problems
     
  4. Christie Photo

    Christie Photo No longer a newbie, moving up!

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    My portrait customers hear a week to ten days for previews, two to three weeks for prints.

    My commercial customers hear two to three days for processed files.

    I will try to beat all of these deadlines whenever I can.

    -Pete
     
  5. Flash Harry

    Flash Harry TPF Noob!

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    I don't know where you got this info from, I shot film at weddings then down to the lab, processed and print 7x5 proofs, I then hand printed one enlargement of the couple, framed it, numbered all proofs and placed in preview albums then returned to the venue on the evening and took orders from guests. The proof albums were ready for pickup by the B&G the next day.

    I'm just about to start doing similar with a laptop as I used to do quite well on the evening sales and I expect finished prints to be available within 7 days, otherwise your into the next wedding. H
     
  6. LarissaPhotography

    LarissaPhotography TPF Noob!

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    It depends if it's a wedding or another type of session. The more pictures, the more time we quote. I really think your quote of 1-2 weeks is reasonable though. If people start asking why their prints aren't ready, maybe you could let them know it's because you don't use Walmart to print their pictures, and a professional lab takes a little longer.
     
  7. Christie Photo

    Christie Photo No longer a newbie, moving up!

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    Oh yeah... I would hear that from time to time. Most of those guys didn't last long.
     
  8. Flash Harry

    Flash Harry TPF Noob!

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    Amazing innit, all this modern technology and folk wait weeks for proofs, as far as I'm concerned a proof gets basic levels/curves/saturation/col balance/sharpening and out it goes, all batch action a quick check and your done. H
     
  9. Christie Photo

    Christie Photo No longer a newbie, moving up!

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    Well... some of us have other work, other projects going on, not to mention personal lives. I always chuckle a bit when someone walks through my door and, within seconds, begins to call out, "Hello?," if they don't see somebody right away. I wonder if they thought I was just sitting there waiting for them to come in.

    Anyway, I always give myself a bit of cushion with deadlines. I prefer getting work done "early" rather than disappointing a customer by taking an extra day.

    -Pete
     
  10. Overread

    Overread has a hat around here somewhere Staff Member Supporting Member

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    reminds me of Star Trek The Next Generation when Scotty (found preserved in a teleporter) revealed to Gordi (SP) that when ever he gave an estimation for how long something would take he would delibratly add more time to the estimation so that it always looked like he was working extra hard to get the job done.

    So the moral is that is better to finish early and have a slightly longer estimation than it is to finish late and promise quick turnarounds
    *geek retires from thread*
     
  11. craig

    craig TPF Noob!

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    My clients view the online proofs the next day. Once the images are selected it is 3-5 business days (I try not to work on the weekend) for the finished product.

    Love & Bass
     
  12. Nikon Nick

    Nikon Nick TPF Noob!

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    With portraits, I usually promise 7-10 days for everything. Though my business is relatively fresh. I imagine as I get more business, this will change.

    As for anything commercial or event, I have anywhere from next day to 3 days later.
     

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