I sell digital prints on CD with full printing rights. I always save them on photo shop with the maximum resolution possible and check them on Kodak to make sure they can be ordered as big as a 20x24. I have began sending out letters with the CD's when picked out and verbally telling my customers tips to get the best from the portrait CD. Such as. Don't go back in and re edit your portraits you will lose the quality and size. Don't minimize the size of your portraits before ordering them. Always check the crop preview before ordering any portraits through any company. Still... I get 1/4 people calling or emailing me telling me that their portraits wont print bigger than a 4x6 and that they forgot to check the crop and that someones head is chopped off. I always remind them what I said and about the written letter I gave them and they almost always admit to going back in and re editing portraits saying they know what they are doing and it must be something I have done. I only have this problem when people re edit with some program and don't check the crop preview. I don't want to quit selling the CD's but it's driving me nuts having to deal with this on a weekly basis. What more can I do to get people to listen to me. Anyone have any suggestions. I am newer to having my own photography business so any advice is helpful.