If anyone can give me some advice I'd apprecaite it. I'm going to sum this up because it could get long lol and no one wants to read a ton of stuff about this but here is basically my issue. I tell people before they hire me for weddings that I am not a seasoned photographer and only have a dozen or so behind my belt as I am learning the wedding photography business. I don't charge very much at all and I usually get those who don't have a big budget and need someone who needs the experience who doesn't charge more than a few hundred dollars. So I did a wedding a little bit back and had some serious problems. My bride and groom and I had decided to base things on a time line so we could get things done in time as they had only a few hours for the rented church and reception hall. I asked if they wanted me to take pre photos just in case and they said no, I asked if they wanted after photos (when they got back from the honey moon) just in case and they said no. So on the day of the wedding we have our time line set out. It's a good time line, gives them time for everything and time for us to get photos taken. I was early, but the bride, best man and other wedding party participants were extremely late (like arriving about twenty mins before the wedding begins late). But even before the bride arrives I start taking pics of who was there. The groom tells me to wait for him and his best men while they put their tuxes on, I wait and wait and wait and finally find them goofing off in the grooms waiting room. Next thing I know the wedding cordinator is yanking me aside explaining how they were late to everything and never show up on time and I am not going to get any photos done and I might as well refund the money, pack it in and call it a day. I just looked at her like she was crazy. I had driven a long distance to this wedding and have a signed contract, it's not my fault they were late. Keep in mind I kept saying we need to do something and I kept getting left in the dust. So I started doing candid shots, I needed something. Finally the bride shows up and just as she does we start doing grooms family photos. There is tons of people snapping at the same time and I keep commenting on how their flash is going to screw up mine and of course No one listens. After getting as many as I could in as little time as I could (the wedding was supposed to have started ten minutes ago at this point), the bride's girls starting calling me to the dressing room to get photos of her getting ready. The groom gets mad because I being pulled away to the bride and I am stuck in a position where someone is going to get pissed off. Finally I go to the bride as what else could I do, she wouldn't get ready till I was in there and the wedding planner is telling me the wedding has to get going or else!! The groom gets pissed off at me and so I just shrug it off. Okay here is the real kicker, apparently the officiant lost his speech or something so when the wedding began what I was planning on being a fifteen twenty minute wedding was actually on about four freaking minutes long (SERIOUSLY), I had places mapped out where to go to get the coverage they wanted at the angels they wanted, but without me knowing the wedding was being cut in time over 50% I was in the wrong places at the wrong time!! I wanted to cry!! Then we get rushed out of the church and I tell them we'll do family photos at the reception because the darn wedding coordinator was pushing them out the door and telling them they had to be at the reception in minutes or they would start without them. Now I know the groom was getting more pissed at her than me but I was still getting the back lash of it. When we go to the reception, once the bride and groom photos were done (thank god we got some beautiful ones of that and a few family ones at the church) the alcohol came out and family photos were forgotten. I gave up and started just doing candid again. Now I got some great photos, but not everything they wanted. Did I mention getting chewed out by the best man (who was drunk) for sitting down and having a glass of water?? I'd been on the move for some time and yes I did tell the bride and groom what I was doing, they had the videographers and d.j's all sit down and get something to drink and eat while everyone ate. But the best man yanked me aside and told me to get my ass out there and take photos, I wasn't getting paid to sit on it. I'd only been sitting down for about 4 minutes! My question is this since I am newer to wedding photography. Do they deserve a refund if they ask for one? Put yourself in my place, would you give them one? No one has asked yet but I am concerned it will come up. I was there, I did my darn best to do it all but they were the ones super late and they were the ones blowing me off. Trust me I was using my voice, no one was listening was the problem. I got over 600 photos, and they will get them all unedited and a good portion also edited on a cd with full printing rights. They paid $500.00 Thanks in advance and I hope it wasn't to long and not to many misspelled words. LOL!