Nikon Warranty

Discussion in 'Photography Beginners' Forum' started by BOOSTED, Nov 28, 2009.

  1. BOOSTED

    BOOSTED TPF Noob!

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    I just bought a Nikon D90 from Future Shop for a very good price. My question is how does the warranty work? Take it to Futureshop and they send it or does that only work if I bought there ESP. Or I send it myself to a Toronto Service Station? Would I have to pay shipping or they cover it?

    Warranty looks like a big deal because D90's have common error issue that I herd off.

    Heres one review (2 Weeks Ago) that scares me of Nikons service:

    I bought a D90 and after 3 weeks the camera mounting ring separated from the camera. This happened with no impact or dropping of the camera. I took it out of the padded camera bag with a long lens mounted (70-200mm 2.8) and all but one of the lens ring screws stripped right out of the camera body. When this happened, the monitor screen cracked on the inside as though something ( like a wire) was attached to the lens mounting ring. I sent it to Nikon factory service with proof of purchase and explanation. I spoke with a Customer Service Rep and the Service Manager told him he felt it had impact damage since the mounting ring screws were stripped and the monitor had a crack. He said this even though there is not one scratch or dent on the outside of the camera body! He would not cover it under warranty. He was extremely uncooperative and basically suggested that I was lieing. I explained that I have owned a D70 and D70s for years and I know how to handle a camera. My belief is that the camera had defective lens ring screws but they would not give me the benefit of the doubt. They deny that anything is connecting the monitor and lens mounting ring to cause the internal crack of the monitor. I feel that Nikon warranty service is essentially worthless and they do not value long time customers.
     
  2. Eco

    Eco TPF Noob!

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    Thanks for the link, with less than 20 complaints this year it makes me feel good that I purchased a Nikon.
     
  3. ANDS!

    ANDS! No longer a newbie, moving up!

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    Thats a single CSR, not the whole company. There will always be complaints against companies that size - its the nature of the beast.
     
  4. BOOSTED

    BOOSTED TPF Noob!

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    Do you guys believe the review kind of giving me the creeps lol.

    I bought a D90 and after 3 weeks the camera mounting ring separated from the camera. This happened with no impact or dropping of the camera. I took it out of the padded camera bag with a long lens mounted (70-200mm 2.8) and all but one of the lens ring screws stripped right out of the camera body. When this happened, the monitor screen cracked on the inside as though something ( like a wire) was attached to the lens mounting ring. I sent it to Nikon factory service with proof of purchase and explanation. I spoke with a Customer Service Rep and the Service Manager told him he felt it had impact damage since the mounting ring screws were stripped and the monitor had a crack. He said this even though there is not one scratch or dent on the outside of the camera body! He would not cover it under warranty. He was extremely uncooperative and basically suggested that I was lieing. I explained that I have owned a D70 and D70s for years and I know how to handle a camera. My belief is that the camera had defective lens ring screws but they would not give me the benefit of the doubt. They deny that anything is connecting the monitor and lens mounting ring to cause the internal crack of the monitor. I feel that Nikon warranty service is essentially worthless and they do not value long time customers.
     
  5. Sw1tchFX

    Sw1tchFX TPF Noob!

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    Futureshop? I thought they went out of business YEARS ago!
     
  6. BOOSTED

    BOOSTED TPF Noob!

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    Uh no, probably never until Best Buy goes out.
     
  7. Goontz

    Goontz TPF Noob!

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    Personally, I've never had to use the warranty, but I've also never heard a single bad thing about it. Do I believe it? Sure, that's more likely than someone making all that up. Am I concerned enough to not get any more Nikons or switch to something else? Not even close. If one negative experience is all you can find, that's really not much considering the scale of the company and number of products sold.
     
  8. PatrickHMS

    PatrickHMS TPF Noob!

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    You can find complaints about Customer Service, or lack of it, for ANY business you would happen to look up.

    Even Comcast has complaints about their Customer Service... (little joke here, imho their customer service is the worst I have found on the entire planet)
     
  9. Derrel

    Derrel Mr. Rain Cloud

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    It sound to me as thought you might have purchased a camera that had been sold, damaged, and then returned to Futureshop...today's polycarbonate exterior bodies do not show much damage from impact, and if the camera had been dropped indoors, there probably would have been no visible damage. The buyer previous to you was probably a goof,and he dropped the camera very early on, and he took it back,and they re-sold it to you.

    Edit: Boosted, I went back and re-read a number of your posts in other threads...you are the type of customer who cannot make up his or her mind without help from numerous others. You've been here for roughly three weeks now, trying to get people to help you decide between the T1i and a Nikon body. I used to sell cameras, and we had a name for people like you: "Consumer Reporters". People who needed immense amounts of research to make even the simplest of decisions. In this thread, you have managed to re-post the same complaint from SOMEBODY ELSE, without even using quotation marks, and you even state that the problem experienced is, "a common problem" suffered by the D90. So, you've spent three weeks here,like a fairly typical Consumer Reporter, and you are obsessing over **potential, future problems** your camera might suffer from,some day, maybe. I used to sell cameras, and have seen your behavior first-hand,many,many,many times. Two or three weeks to research and decide upon an entry-level flash,or an entry-level camera, trying to figure out what warranty repairs *might* be needed, and worried about making the wrong choice, searching out the most obscure sources of disgruntled customers and calling one,oddball incident "a problem". Your motivations are actually somewhat suspect to me, if you are actually a "real person". You've been here since November 10th, and ALL of your posts are Canon vs Nikon buying posts...and now you write, in your own words, "Warranty looks like a big deal because D90's have common error issue that I herd off."

    Well, I'm not surprised you "herd off" an issue on some board full of disgruntled customers. Your entire persona here on-line has been about the Canon T1i versus the Nikon D90,and now I wonder if you are actually a real person, or just some viral marketer...seriously. I looked back through ALL of your limited number of threads just a few minutes ago...you might just be a Consumer Reporter, but honestly, I have reason to question your motivation, among other things. If you are a real person, I see little need to worry. If you are a real person, accept the fact that you bought a camera,and let the buyer's remorse subside on its own, without the need to go trolling through obscure web boards to dredge up "potential" repair scenarios to worry yourself about--or which you describe as "common problems" of a specific, popular camera model....it's that last bit that makes me suspect your motivation. Something about your entire three weeks here is odd...
     
    Last edited: Nov 29, 2009
  10. Goontz

    Goontz TPF Noob!

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    That's a review he found, not his own story. Might be the case for that reviewer, though. That's a pretty crappy deal for him, if so.
     
  11. IgsEMT

    IgsEMT No longer a newbie, moving up!

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    You call this number 1-800-645-6678 or this one 631-439-2670 and talk to them. IF camera is under 1 yr old, repairs and cleanups are free :)
     
  12. KmH

    KmH Helping photographers learn to fish Supporting Member

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    Wow Dude.......

    The exact same thing happened to my D90. The lens mount and screws were ripped right off the camera, the lens mount was still attached to the lens, a 4 lb, Sigma 150-500mm. The mounting screws threads were filled with plastic from the camera body and the LCD on the back was toast.

    Nikon said the same thing, impact damage.

    $250 to repair it!

    The only difference is, a soccerball knocked over the monopod mounted D90/Sigma and it slamed to the ground, causing all the damage. The lens was ok. I didn't expect or request a warranty repair. Nikon knows what impact damage looks like, they likely see it every day.
     

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