Well, trying to make a long story short. Orderd from a lab, and was guarunteed shipment by Dec 9th. Rush shipping was $95. The order was not sent out in time, came a day late, and I missed a deadline. I know have to spend $125 additional dollars on shipping to get the images to a client (they were going to take them with them to their family) Also, the order came missing 9 prints - coming from 5 different clients - which will have to be shipped out seperately when they arrive. The lab overcharged me by $55 on my order, and have since waived the $95 shipping charge to make up for that. I was charged $108, will end up paying over $230, and have some pissed off clients. I have requested that the company send me something indicating this was a lab error - something I can forward on to my clients. Also, I want to request they credit me for everything but the actual print costs, due to the fact that I will now be paying so much additional shipping due to an error on their part. Am I being unreasonable? What would you do?