VincentPaul
TPF Noob!
- Joined
- Feb 27, 2017
- Messages
- 23
- Reaction score
- 2
- Can others edit my Photos
- Photos NOT OK to edit
Hey everyone I'd like some advise on a situation, here are some details;
(I'll try my best to keep it light and straight to the point)
I recently did a very small wedding photo/video shoot late last year for a client who was referred to me by a previous client of mine. Prior to the shoot I followed my normal procedures, gathered info, agreed on a price, sent an invoice (which we both signed) followed by a Paypal invoice. The payment method was set so 50% was to be paid prior to the shoot and the remaining balance was to be paid after I delivered the products. The client agreed, paid and we proceeded.
On the day of the shoot, my back up camera person called out on me just hours shy of the event. Stuck between canceling and taking a back up option, my wife came in to help me (we had done a shoot together once before and it turned out great)
Due to the last minute shake up we arrived 2 minutes late (I shared our incoming status throughout our drive to the client) We ended up covering the event for the duration of our agreement.
Part of the agreement was that due to video post production I would have everything ready no later than 90 days from the event (it was all ready within 80 days)
Following that the client claimed they were unable to make the remaining payment via Paypal due to some technical issues. We spent about 10 days trying to rectify the issue before we decided it'd be easier for them to send a check. Once I received the check, I mailed the item to the client.
The agreement never specified how many photos the clients were to receive as final products, however here is what was sent as agreed; 100 proofed photos for online private view
(free stuff I later threw in to rectify the claims below)
The Claim:
To be short here are the claims I'm receiving;
1.Key people from the wedding were missing from the final photos
2. Because we were 2 minutes late we never got introduced to those people
3. The photos were not to their taste, they were not pleased with them
4. The photos took too long to be finished
5. The final DVD they received did not play on multiple dvd players ( I promptly sent a 2nd copy after verifying that it played on my dvd player)
6. The second DVDs I sent still do not play (even though I have video footage showing it playing on a DVD player prior to me sending it to them)
7. A refund request or a lawsuit (it's been about 2 weeks now)
I want to be as fair as possible but,
Given that photography is not my full time job yet I had to take time out from my job to make it to this event (that cost me money)
I've spent days, weeks and nights working on this product (time I will no get back)
Drove over an hour to this shoot (Gas & mileage spent)
What would you do?
Any advice is greatly appreciated.
Thanks.
(I'll try my best to keep it light and straight to the point)
I recently did a very small wedding photo/video shoot late last year for a client who was referred to me by a previous client of mine. Prior to the shoot I followed my normal procedures, gathered info, agreed on a price, sent an invoice (which we both signed) followed by a Paypal invoice. The payment method was set so 50% was to be paid prior to the shoot and the remaining balance was to be paid after I delivered the products. The client agreed, paid and we proceeded.
On the day of the shoot, my back up camera person called out on me just hours shy of the event. Stuck between canceling and taking a back up option, my wife came in to help me (we had done a shoot together once before and it turned out great)
Due to the last minute shake up we arrived 2 minutes late (I shared our incoming status throughout our drive to the client) We ended up covering the event for the duration of our agreement.
Part of the agreement was that due to video post production I would have everything ready no later than 90 days from the event (it was all ready within 80 days)
Following that the client claimed they were unable to make the remaining payment via Paypal due to some technical issues. We spent about 10 days trying to rectify the issue before we decided it'd be easier for them to send a check. Once I received the check, I mailed the item to the client.
The agreement never specified how many photos the clients were to receive as final products, however here is what was sent as agreed; 100 proofed photos for online private view
- (100) of those photos printed in a photo album
- (2) DVD copies of the video
- (2) DVD photo slideshows
- 20x30 printed photo
(free stuff I later threw in to rectify the claims below)
- a USB flashdrive of the photos (a free gift)
- A $25 gift card (free gift for them purchase a frame of their choice for a 20x30 print)
- A free 2 hour photo shoot with prints available to them for the remainder of the year
The Claim:
To be short here are the claims I'm receiving;
1.Key people from the wedding were missing from the final photos
2. Because we were 2 minutes late we never got introduced to those people
3. The photos were not to their taste, they were not pleased with them
4. The photos took too long to be finished
5. The final DVD they received did not play on multiple dvd players ( I promptly sent a 2nd copy after verifying that it played on my dvd player)
6. The second DVDs I sent still do not play (even though I have video footage showing it playing on a DVD player prior to me sending it to them)
7. A refund request or a lawsuit (it's been about 2 weeks now)
I want to be as fair as possible but,
Given that photography is not my full time job yet I had to take time out from my job to make it to this event (that cost me money)
I've spent days, weeks and nights working on this product (time I will no get back)
Drove over an hour to this shoot (Gas & mileage spent)
What would you do?
Any advice is greatly appreciated.
Thanks.