Rant: What would you do?

Discussion in 'General Shop Talk' started by Terri Walsh, Jul 2, 2009.

  1. Terri Walsh

    Terri Walsh TPF Noob!

    Joined:
    Sep 19, 2007
    Messages:
    187
    Likes Received:
    0
    Location:
    Calgary, Alberta
    Can others edit my Photos:
    Photos OK to edit
    So I currently have a "client" that was gifted a gift certificate. The certificate was for the sitting fee and an 8x10 print.
    I scheduled them in and did the photos over 6 weeks ago and was a while hearing back. I got a call regarding pricing/deal if another session was to be booked and if they wanted to high resolution digital files. I sent them the details on the pricing of the high res. files (I dont give them away!). I then heard back about it being too expensive and now they only want the free 8x10 although they loved the photos?!.
    After editting all those pictures, no sales what so ever!
    And, to top it off, they had not decided on the free one and the gallery is since down so they want to know how they choose?! (put the gallery back up or come to my house?)

    Help? :x
     
  2. rub

    rub TPF Noob!

    Joined:
    Oct 17, 2007
    Messages:
    932
    Likes Received:
    213
    Can others edit my Photos:
    Photos OK to edit
    i'd be a little ticked, but I would smile big, give them the free 8x10, a bunch of biz cards, and hope that the great photo they do get brings in furute sales, or that they decide at a later point in time that they want more of the images. (maybe its just too hard financially right now)

    If it is easier, I would put the gallery back up. And no matter what, I wouldnt drop the price on the digital files. Sounds like that is what they are fishing for...

    Good luck.

    Kristal
     
  3. Terri Walsh

    Terri Walsh TPF Noob!

    Joined:
    Sep 19, 2007
    Messages:
    187
    Likes Received:
    0
    Location:
    Calgary, Alberta
    Can others edit my Photos:
    Photos OK to edit
    Thanks Kristal, that fishing is what I was thinking too and I was almost ready to give! I did also think of trying to somehow push the prints. afterall if you could not afford the cd would you not still want some prints???
    I was also going to say I do keep files of everything and should at a later point they want more prints that would always be available....
    Its no problem to put the gallery back up, just take it down to try to get things going....

    Thanks!
     
  4. SpeedTrap

    SpeedTrap TPF Noob!

    Joined:
    Oct 2, 2006
    Messages:
    1,392
    Likes Received:
    26
    Location:
    Edmonton
    Can others edit my Photos:
    Photos NOT OK to edit
    I would put the galley back up and make sure everything is water marked and only put it up for 5 days.
    Get them the 8X10, thank them for the business and move on.
     
  5. Baaaark

    Baaaark TPF Noob!

    Joined:
    May 27, 2009
    Messages:
    414
    Likes Received:
    0
    Location:
    North or South Pole... it depends
    Can others edit my Photos:
    Photos OK to edit
    Definitely low res and watermark the gallery online. They might be a little annoyed at you because you aren't giving them the stuff for free, though. That's just how some (a few) people are. They try to get something for nothing and get angry when they get called out on it.

    Maybe future gift certificates could have certain conditions. Like "Free photoshoot with purchase of $X.XX amount of photos). Just a suggestion. Either that or keep it the way it is and get burned occasionally. Many businesses get burned on promos by people who are cheapskates. But to many companies, its still worth the publicity and the other amount of people who will buy. It evens out in the black for them, I guess is what I'm trying to say.

    BTW, I'm a noob photographer but I do know a bit about having your own business, and I think the question at hand is fairly generic in the sense it doesn't involve photography as much as a question on how to run shop. I just am offering a disclaimer that I don't have my own studio or anything like that.
     
  6. musicaleCA

    musicaleCA TPF Noob!

    Joined:
    May 23, 2009
    Messages:
    2,303
    Likes Received:
    0
    Location:
    Vancouver, BC
    Can others edit my Photos:
    Photos OK to edit
    People will value your work based on how much they pay for it. It's strange, but true.
     
  7. Terri Walsh

    Terri Walsh TPF Noob!

    Joined:
    Sep 19, 2007
    Messages:
    187
    Likes Received:
    0
    Location:
    Calgary, Alberta
    Can others edit my Photos:
    Photos OK to edit
    This is true and I think I needed that reminder!
     
  8. Peanuts

    Peanuts TPF Noob!

    Joined:
    Jun 16, 2005
    Messages:
    2,905
    Likes Received:
    85
    Location:
    Canada
    Can others edit my Photos:
    Photos NOT OK to edit
    In the future put a rehosting fee so people don't let their galleries expire.
    :)
     
  9. Terri Walsh

    Terri Walsh TPF Noob!

    Joined:
    Sep 19, 2007
    Messages:
    187
    Likes Received:
    0
    Location:
    Calgary, Alberta
    Can others edit my Photos:
    Photos OK to edit
    I have a rehosting fee, but I dont think they want to spend anything?!
     
  10. Jim Gratiot

    Jim Gratiot TPF Noob!

    Joined:
    Jan 12, 2007
    Messages:
    302
    Likes Received:
    0
    Location:
    Folsom, CA
    Terri:

    Just out of curiosity, did somebody pay you for the gift certificate... or is it something you gave away free?

    As for the "clients," be nice to them... even if they're being cheapos now, they might be good for some referrals in the future.

    Good luck.
     
  11. Baaaark

    Baaaark TPF Noob!

    Joined:
    May 27, 2009
    Messages:
    414
    Likes Received:
    0
    Location:
    North or South Pole... it depends
    Can others edit my Photos:
    Photos OK to edit
    Human nature confuses, intrigues and infuriates me all in one.
     
  12. musicaleCA

    musicaleCA TPF Noob!

    Joined:
    May 23, 2009
    Messages:
    2,303
    Likes Received:
    0
    Location:
    Vancouver, BC
    Can others edit my Photos:
    Photos OK to edit
    I hear that. Bloody humans.
     

Share This Page