AprilRamone
TPF Noob!
- Joined
- Nov 3, 2005
- Messages
- 1,280
- Reaction score
- 2
- Location
- Denver
- Website
- www.apriloharephotography.com
- Can others edit my Photos
- Photos OK to edit
Hey everyone,
For those of you who do sports team photography, do you offer retakes? I just completed a 60+ member swim team and only one of the parents has contacted me to ask about retakes. I know that with the big companies, they do often offer a day for picture retakes, but I fear that if I offered that, then it would put the idea into people's heads that they should do it.
I am leaning towards telling the parent that I only do retakes if there is an obvious error on my part (i.e. eyes closed) because this swim team is a good 50 minutes away from me and I won't make any profit off of her order if I have to get the whole thing reprinted! (I have minimum order standards with my printing company).
I've inspected the photo, and there isn't anything technically wrong with it. The kid is smiling and it's in focus etc... so they must just not like the way he is smiling.
I am thinking about calling her and letting her know that I have purposefully tried to keep my prices low to compete with the larger companies, but can't offer retakes like they do because I just can't afford it and would have to up the prices for all of the packages to cover it. And ask her specifically what about the picture she didn't like so that if she did decide to purchase a package again next year I could keep whatever her complaint was in mind.
Do you think this is a good way to deal with this?
BTW, I'm trying not to let it get to me because I've already been invited back and have gotten thank you calls from other parents so I believe overall they are happy with my services. But, it's hard realizing that someone isn't happy
For those of you who do sports team photography, do you offer retakes? I just completed a 60+ member swim team and only one of the parents has contacted me to ask about retakes. I know that with the big companies, they do often offer a day for picture retakes, but I fear that if I offered that, then it would put the idea into people's heads that they should do it.
I am leaning towards telling the parent that I only do retakes if there is an obvious error on my part (i.e. eyes closed) because this swim team is a good 50 minutes away from me and I won't make any profit off of her order if I have to get the whole thing reprinted! (I have minimum order standards with my printing company).
I've inspected the photo, and there isn't anything technically wrong with it. The kid is smiling and it's in focus etc... so they must just not like the way he is smiling.
I am thinking about calling her and letting her know that I have purposefully tried to keep my prices low to compete with the larger companies, but can't offer retakes like they do because I just can't afford it and would have to up the prices for all of the packages to cover it. And ask her specifically what about the picture she didn't like so that if she did decide to purchase a package again next year I could keep whatever her complaint was in mind.
Do you think this is a good way to deal with this?
BTW, I'm trying not to let it get to me because I've already been invited back and have gotten thank you calls from other parents so I believe overall they are happy with my services. But, it's hard realizing that someone isn't happy