Sigma Lens Broke! What to do???

Discussion in 'Photography Equipment & Products' started by STMel03, Nov 1, 2009.

  1. STMel03

    STMel03 TPF Noob!

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    I've only had my baby(70-200 f/2.8) for about 3 months now and went to get it out of it's cozy home in my camera backpack.. And the lens is not attached to the camera anymore!! The coupler is, but the rest of it is laying there!! I've noticed before that it had some play around the coupler but never worried to much about it.. So now I'm wondering what the heck I'm suppose to do.. I doubt sigma will warranty it. But there is not a scratch on it and I didn't drop it or anything! It's was always stored in my camera backpack. Should I send it to sigma and see what they do??

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    If you look at the coupler end there are only 3 tiny screws that support the entire weight of the rest of the lens. And to boot the thread into plastic! No wonder they failed!
     
  2. musicaleCA

    musicaleCA TPF Noob!

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    You'll have to send it to Sigma. The connection from the flexboard is broken, so the entire thing will likely have to be replaced, which means they'll have to open-up the rest of the body of the lens to replace it, and then likely check the alignment after all that futzing.

    I agree that it's silly to have so little supporting the weight of the lens. My EF 70-200/2.8 has 4 screws, and I'm reasonably sure the internals are metal. You'd be surprised how many lenses are designed with plastic internals and a metal bracket though.

    That and lemme take the time to say to everyone, see here, I told you Sigma has worse quality control! It's one of the ways they keep costs down.
     
  3. STMel03

    STMel03 TPF Noob!

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    So I'm to assume I will be shelling out more money to fix my lens? Even though it's 2 1/2 months old and in perfect condition... I just can't figure out how this happened inside of my backpack! I carry that thing around like it's my child!!
     
  4. musicaleCA

    musicaleCA TPF Noob!

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    If it's not under warranty, yes, you'll be shelling money out. That sad thing is that it's likely to be lots of money, but still less than a new lens. (I'm getting my 10-22 repaired after dropping it with the camera body attached and it cracking like an egg; $600 repair, but the lens costs $1000 new, so...eh.) You pay through the nose for lenses that are constructed so well that this stuff doesn't happen. Sigma needs to keep costs down to compete.
     
  5. icassell

    icassell TPF Noob!

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    2 1/2 months old? It should be under warranty still. I have heard (although, fortunately, I have no direct experience) that Sigma Warranty Service is quite good.
     
  6. Overread

    Overread has a hat around here somewhere Staff Member Supporting Member

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    Basic product warrenty is 1 year (infact in europe I think basic is now 2 years though many places don't announce this recent change) and sigma give a basic 3 year warrenty on thier EX range of lenses.
    So you well within you warrenty period for this lens - so use it. Get in contact with the shop you bought the lens from and go from there - or contact sigma direct. The most you might end up paying is package and postage - nothing more.
     
  7. STMel03

    STMel03 TPF Noob!

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    I hope that's all I'd have to pay for...But I'm preparing myself for the worst.. Somehow I'm sure they will label it as misuse or something. I read the entire warranty card and it's not to clear. So I'm hoping for the best. One thing is for sure I'm never storing that lens attached to the camera again!
     
  8. PatrickHMS

    PatrickHMS TPF Noob!

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    You SHOULD be covered under warranty if you have all your proof, you may just be worried for nothing.

    Where did you buy it from, local by any chance?

    Sometimes the retailer can get the mfg (or an area rep) to do something that the mfg would turn a customer down flat on if we were to ask the mfg for the same thing.

    Just a thought.
     
  9. STMel03

    STMel03 TPF Noob!

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    it was bought from Adorama... I only have one local shop and they don't carry much...
     
  10. KmH

    KmH Helping photographers learn to fish Supporting Member

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    So, was the lens mounted on the camera and the camera was at the top of the backpack, with the lens hanging down into the backpack? With no support at the objective end?
     
  11. Derrel

    Derrel Mr. Rain Cloud

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    This is a good example of how they earned the nickname SIGnifcantMAlfuction.
     
  12. JamesMason

    JamesMason TPF Noob!

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    With it having a collar you would think the mount would be able to support fair weight tho. Sure its maybe a little silly to pack it like that, but for $700 (ish, i think) you would think that sigma could make it to take its own weight.
     

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