I regularly shoot commercial work mainly for record companies/musicians. My clients are almost always 100% happy with the work they receive. However, I've just heard back from my last shoot and whilst the client is very happy with most of the images supplied, they are a little disappointed with the most important group of shots (themselves (musicians) playing their 'main' instruments). They claim that in the shots they look 'awkward'. Having looked back at the images I would tend to agree to a certain extent ie. this group of images are not as good as the other images supplied. Technically they're fine but the feel/atmosphere is different simply because of the way the subjects look in them- not uncomfortable but not as comfortable/relaxed as they do in the rest of the images. My question is what should be my response to this? I'm not sure I could have done much more to get a better 'performance' from them at the time of the shoot. I feel that sometimes depending on the mood of the photographer, the mood of the subject, what they had for breakfast, any number of other things, etc can result in images not turning out the way one may have imagined i.e. if I'd done the shoot at the same hour the following day in the same conditions with the same background music etc, they may well have turned out perfectly. So, do I take the responsibility and offer to reshoot? Or should they accept that from a shoot like this one, with multiple locations, that not all the shots may 'work' for them?? Your opinion would be greatly appreciated! Thanks. Benn.