It's happened- my first unhappy customer. I'm fairly new in the wedding business (my second "wedding season" and wedding #12...) and would probably be considered a "budget photog". I recently shot an hourly job and just received a call from bride's parents informing me that they are unhappy. To be perfectly honest, the photos are not my best, but I do think they are good. Some processional shots are out of focus (my error) but ones of bride and bridal party are great. I'm not sure what to do. Nothing? Partial refund? (And how would I determine that?) Any suggestions?