This is really more a venting moment for me, but I am interested in hearing comments. Today I received a legal/certified letter in the mail from a Bride/client that I have. (Wedding date August 2011) The situation that this letter stems from: I singed a contract with this bride at bridal show, and took a $250 deposit. I told her that I would get the contract copied and send her a copy in the mail. So this letter is two pages filled with all of the contact that this girl claims that she made to me about receiving her copy of the contract. The letter ends with her saying that she wants the deposit refunded. A week later (from signing the contract), I had received one voicemail and one email from her (sent one day from each other). I replied to the email and told her that I would get it sent out. So one week later, I get a call from her the morning after Thanksgiving. I told her that I would be back home and get it in the mail the first week of December. So, she has this letter claiming that she emailed me 4 different times, and has left several voice messages for me asking for her contract. She didn't receive it by Friday, December 4th, so she will take legal action if I don't refund her deposit. (I did have it in the mail that Friday.) Yes, it was my error in not getting the stupid thing copied and sent to her. But I've have honestly been working my butt off designing and putting together 7 wedding albums in those past 3 weeks, so people could have them by Thanksgiving. I work part time from home, and if I had a regular job, I'd still be on maternity leave. So, what do you do now? The contract that she read and signed says that that deposits will not be returned under any circumstances. (I do refund them for military reasons or deaths.) I'm planning on giving the thing her money back just so I can cancel the contract and not have work with her. I will be very thankful that I will not have to work with this creature on her wedding day.