What should I do now?

Discussion in 'Photography Beginners' Forum' started by kellylindseyphotography, May 9, 2008.

  1. kellylindseyphotography

    kellylindseyphotography TPF Noob!

    Joined:
    Mar 26, 2008
    Messages:
    1,270
    Likes Received:
    0
    Location:
    Haverhill, Ma
    Can others edit my Photos:
    Photos NOT OK to edit
    A customer ordered a picture I took and mpix WILL NOT upload this picture correctly. It uploads and then shows the picture as black with silver lines through it. Should I contact mpix? Where should I go in the meantime to fill this order fast?
     
  2. rubbertree

    rubbertree TPF Noob!

    Joined:
    Sep 7, 2007
    Messages:
    727
    Likes Received:
    0
    Location:
    Canada
    Can others edit my Photos:
    Photos OK to edit
    I would uninstall their uploading software program and then reinstall and try again.
     
  3. kellylindseyphotography

    kellylindseyphotography TPF Noob!

    Joined:
    Mar 26, 2008
    Messages:
    1,270
    Likes Received:
    0
    Location:
    Haverhill, Ma
    Can others edit my Photos:
    Photos NOT OK to edit
    Its not the software, as other pictures upload fine. It is one specific picture.
     
  4. Early

    Early TPF Noob!

    Joined:
    Feb 8, 2008
    Messages:
    1,240
    Likes Received:
    0
    Location:
    Western NJ
    Can others edit my Photos:
    Photos NOT OK to edit
    Maybe the file got screwed up. Do you have a back up of the pic?
     
  5. kellylindseyphotography

    kellylindseyphotography TPF Noob!

    Joined:
    Mar 26, 2008
    Messages:
    1,270
    Likes Received:
    0
    Location:
    Haverhill, Ma
    Can others edit my Photos:
    Photos NOT OK to edit
    i have the original unedited, the edited, and the edited with my logo. i don't want to re-edit it.. but maybe i can crop out my logo or something in the other version.
     
  6. LeftyRodriguez

    LeftyRodriguez TPF Noob!

    Joined:
    Aug 21, 2007
    Messages:
    97
    Likes Received:
    0
    Location:
    Dallas, Texas
    Can others edit my Photos:
    Photos NOT OK to edit
    Have you tried contacting mpix and see if they can help? This might be a known issue with a readily-available workaround.
     
  7. kellylindseyphotography

    kellylindseyphotography TPF Noob!

    Joined:
    Mar 26, 2008
    Messages:
    1,270
    Likes Received:
    0
    Location:
    Haverhill, Ma
    Can others edit my Photos:
    Photos NOT OK to edit
    I just contacted them and they told me to resubmit it in rgb color. They said it will still print in b&w though??? I am really confused by what this guy is talking about. I just emailed back and asked him to clarify because its not just "grayscale" it is set to custom black and white tones..
     
  8. LeftyRodriguez

    LeftyRodriguez TPF Noob!

    Joined:
    Aug 21, 2007
    Messages:
    97
    Likes Received:
    0
    Location:
    Dallas, Texas
    Can others edit my Photos:
    Photos NOT OK to edit
    Wouldn't converting it to RGB maintain the B&W tones? The B&W tones should be within the RGB gamut...
     
  9. Lacey Anne

    Lacey Anne TPF Noob!

    Joined:
    Mar 6, 2008
    Messages:
    709
    Likes Received:
    0
    Location:
    WA state
    Can others edit my Photos:
    Photos OK to edit
    Can you maybe print it at Ritz? Or try uploading it to photobucket and see if the same thing happens. Then you'd know if it was their problem or your file.
     

Share This Page