I recently did a big photography job for a midget football league. I knew before I started that there would be those "few" parents that you can't please for anything. This one lady wasnt happy with the 8x10 that came in her package. She started with alot of attitude and I told her I would order her a new one from a different place. (she LOVED all the pics but the 8x10). So I ordred her a new one......STILL not happy. I have come to understand NOTHING is going to make her happy. She wants her money back. I told her no problem, she just needed to return her Picture Package that she purchased COMPLETE. No missing pics and I would give her the money back. She had a cussing hissy fit. Seems she wants her money back and wants to KEEP the pics. I told her if she isnt happy with the pics, she cant pick and choose what she wants to keep. Do you think Im doing the right thing???