I was about to buy the Minolta DiMAGE Dual Scan III from B&H when I found the same item on Wolf Camera's website for the same price. I went into one of the bigger stores in Atlanta and noted they had several film-scanners, but not any from Minolta.
Well, the closest store said that I could order it online and return it locally provided that no software packages were opened (not a problem as the TWAIN drivers are on the Internet and I have Photoshop). I decided to call the largest Wolf Camera store in Atlanta to confirm this return policy for mail-ordered items and was told I could only return mail-order items to their online entity. Ok, conflicting information.
I was then told that I could get any store location to order the product, but the product would be at list price (more than doubled the online Wolf Camera price). I noted that Wolf has their own forums, but they don't chat in them regardless of the consumer concerns and questions.
So, I wonder if Wolf Camera really cares, or not, about their customers, and then wonder if this incorrect attitude and reflined company policy on returns is what hurt them (and Ritz). I now feel less confident in making any online purchases, especially considering B&H as an option.
All I was trying to do was avoid a return through mail-order if the film-scanner sucked wind (and my cash). Anyone else have similar Wolf Camera experiences?
Well, the closest store said that I could order it online and return it locally provided that no software packages were opened (not a problem as the TWAIN drivers are on the Internet and I have Photoshop). I decided to call the largest Wolf Camera store in Atlanta to confirm this return policy for mail-ordered items and was told I could only return mail-order items to their online entity. Ok, conflicting information.
I was then told that I could get any store location to order the product, but the product would be at list price (more than doubled the online Wolf Camera price). I noted that Wolf has their own forums, but they don't chat in them regardless of the consumer concerns and questions.
So, I wonder if Wolf Camera really cares, or not, about their customers, and then wonder if this incorrect attitude and reflined company policy on returns is what hurt them (and Ritz). I now feel less confident in making any online purchases, especially considering B&H as an option.
All I was trying to do was avoid a return through mail-order if the film-scanner sucked wind (and my cash). Anyone else have similar Wolf Camera experiences?