Business Banking

[rachlynn17]

I'm SHOCKED!!!
(The situation: in brief)
In Dec. '06, I opened my small business checking account. By the end of January, I had never received any bank statements, debit card, pretty much NOTHING regaurding my account. So, I went into the bank and sat down with the manager and she supposedly fixed everything. She said that I was signed up for the wrong account, and that it was under my maiden name and that it had my address from 2 years ago as my primary address.
In February, I still hadn't gotten anything. So, into the bank, exact same situation. Same thing in March, & April. Except that in April, my account became overdrawn. I went into the bank, and they were very rude to me, (apparently I don't know how to manage money) and it turns out that 2 different people were automatically drafting money from account each month. -They supposedly fixed the problem.
In May, I got my debit card in the mail. WITH MY MAIDEN NAME ON IT !
After going into the bank again, and not getting the help I needed, I called the customer service 1-800 #. I got the correct card 2 days later.

ANYWAY... On Thursday, I got a customer service survey in the mail. I was so excited to let my voice be heard. I noticed in the intro letter, it had the Vice President's email & phone #. So, I wrote up a letter explain each visit, and the results (or lack of). Friday morning, the Vice President of the bank CALLED me ! He said that he was sorry that the whole insident occured, and his people were checking into it to make sure that it wouldn't happen again. He also said that he is looking into see what he can do for me. (I have know idea what the means) but he is supposed to call me back this week!
Its so nice to be recognized, and for someone to act like they finally care!

 

[wildmaven]

Wonderful that it's finally being handled correctly. I, also, had problems with my business checking account and it took several meetings to get things solved. I told them, "it's a good thing I don't handle my radioactive material like you handle customer accounts," and THAT certainly got a reaction, ha ha!

 

[Big Mike]

I like banks (& bankers) about as much as I like lawyers and going to the dentist. I was screwed around when applying for my first mortgage and it feels like they are always trying to nickle and dime me to death. On the other hand, many of the people working at the banks do a great job and are really trying to help...but the rules of the bank don't let them.

It is good to let then hear your complaints. Earlier this year, I was on vacation and our flight home was delayed and we missed our connection and had to spend the night in a crappy hotel in Salt Lake City. We missed a day of work etc. I complained to the air line and they sent us flight vouchers for $200 each. We may not even use them, but the gesture was nice anyway.

 

[wildmaven]

Unfortunately, customer service seems to be on the way out. It's really sad that a customer has to complain before they can get something done (like Mike's example). In the past, an airline would've compensated without him even having to ask.

 

[Big Mike]

They did give me a free 'custmer care pack'...that included a t-shirt, a toothbrush, and s small stick of deoderant.

 

[wildmaven]

They did give me a free 'custmer care pack'...that included a t-shirt, a toothbrush, and s small stick of deoderant.

Hahahhahaha...........Wouldn't you have those things WITH you already if you are travelling? :er:

 

[Big Mike]

Wouldn't you have those things WITH you already if you are travelling?

Not if you missed your flight....or if you didn't want to uncheck and have to recheck your luggage. Yes, it's a good idea to carry that sort of stuff in your carry-on...but with the new regulations, it's harder to do.

 

[Jon, The Elder]

When livestock owners (cattle, sheep, hogs) have their animals "Serviced", that means just one thing...........

Draw your own conclusions with the term "Customer Service".