Door to Door Return to Seller Warranty/Local Agent Support
Purchases through our
eBay channel are covered by our 12 months Door to Door Return to Seller Warranty against any manufacture defects. If a manufacture defect is found within 12 months after the date of purchase, simply contact us and we will provide instructions on how to get your item(s) collected and repaired. A Return Authorisation is strictly required before the item may be returned to us for repair. Items will be returned to Hong Kong for repair and sent back to you once repair is complete.
Notes: If accidental damage is found during repair, the entire repair cost plus two way postage will have to be paid by the customer before the product is returned.
For the Local Agent Support, we will provide our Australia address, once our service agent has received the item, it will be inspected by there technical staffs and they will email you within 14 working days to describe errors found with the product and plans to fix or replace your item