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The G11 has a hot shoe, does it not?
Get an accessory flash that can tilt and bounce the flash off of walls and/or the ceiling. You get the crispness of a flash photo, without the harsh look of direct on-camera flash.
The shop I work in has red walls and a lot of black. It might not be good for bouncing light around. Do you think using a hot shoe flash with a diffuser would work just as well?
If so, if I use a diffuser over the flash, do I have to fiddle around with the camera settings to get it to work?
A diffuser would help, yes...but you need to realize that just putting something small over the flash, won't really help. What you are looking to do, is enlarge the light source and get it farther away from the lens (changing the angle, so that it doesn't directly bounce back to the camera). If your area is too red, then maybe get a reflector and bounce the flash off of that. All you really need would be a white sheet of something (foam core board, fiber board, even a white sheet etc.)
As long as you get a 'dedicated' (E-TTL) flash, you won't have to fiddle around too much. The flash & camera can figure out how much light is needed, whether your bounce or shoot direct etc. Although, you should still learn a bit about the camera settings like aperture, ISO and shutter speed.