rub
TPF Noob!
- Joined
- Oct 17, 2007
- Messages
- 932
- Reaction score
- 214
- Can others edit my Photos
- Photos OK to edit
Well, trying to make a long story short.
Orderd from a lab, and was guarunteed shipment by Dec 9th. Rush shipping was $95.
The order was not sent out in time, came a day late, and I missed a deadline. I know have to spend $125 additional dollars on shipping to get the images to a client (they were going to take them with them to their family)
Also, the order came missing 9 prints - coming from 5 different clients - which will have to be shipped out seperately when they arrive.
The lab overcharged me by $55 on my order, and have since waived the $95 shipping charge to make up for that.
I was charged $108, will end up paying over $230, and have some pissed off clients.
I have requested that the company send me something indicating this was a lab error - something I can forward on to my clients. Also, I want to request they credit me for everything but the actual print costs, due to the fact that I will now be paying so much additional shipping due to an error on their part.
Am I being unreasonable? What would you do?
Orderd from a lab, and was guarunteed shipment by Dec 9th. Rush shipping was $95.
The order was not sent out in time, came a day late, and I missed a deadline. I know have to spend $125 additional dollars on shipping to get the images to a client (they were going to take them with them to their family)
Also, the order came missing 9 prints - coming from 5 different clients - which will have to be shipped out seperately when they arrive.
The lab overcharged me by $55 on my order, and have since waived the $95 shipping charge to make up for that.
I was charged $108, will end up paying over $230, and have some pissed off clients.
I have requested that the company send me something indicating this was a lab error - something I can forward on to my clients. Also, I want to request they credit me for everything but the actual print costs, due to the fact that I will now be paying so much additional shipping due to an error on their part.
Am I being unreasonable? What would you do?