I ordered a 12 x 24 chroma key green screen from EOS Lighting (part of a larger order totaling $1,700) and they said it was not in stock and would take two weeks to ship. I was not in a hurry so said the wait would be okay. It ended up taking MONTHS for the screen to arrive. By the time I received it I no longer needed it so put it on a shelf in my office.
Being the forgiving type, a few months later I placed another order for some grey, black and white 12 x 24 cloth backdrops some lighting and other items totaling more than $1,200. I placed this order AFTER calling to confirm what was in stock, which (they said) was everything except the white 12 x 24 backdrop. I told them I didn't mind waiting for the white backdrop, and placed the order. That was Nov. 12, 2009. I was supposed to receive an email containing shipping information within a day or so of placing the order. On Nov. 16, when I had not received any shipping info I sent an email asking the status and was told to be patient.
On Nov. 20 I sent another email asking about the shipping status of my order. They just ignored that email. By Nov. 30 I had decided that if the order had not yet shipped I would cancel it and order the items elsewhere. I had my assistant call and she was transferred to a man who was supposed to be in charge of shipping. She asked why items that were supposed to be in stock on Nov. 12 had not yet shipped, and he tried to place the blame on us, as if we controlled their shipping. Then he said it was shipping that day and would arrive by Thursday, Dec. 3. I ordered the items for an event occurring at 9:00 am on Dec. 4, so this would BARELY be acceptable so she took him at his word on the arrival date.
After FINALLY receiving some shipping information, I checked the shipping details on Dec. 1 and discovered that the items were not scheduled to arrive until DEC. 4TH. I tried calling EOS Lighting, LLC. but no one answered the phone, so I sent an email detailing my frustration. I explained that the LEAST that they could have done was provide expedited shipping for an order that was neglected for such a long time, despite the two status check emails sent. I also said that lying about the arrival date merely to keep me from cancelling the order was underhanded at best.
I received a call from the same girl that I talked to the day of the order. She was no help, simply suggesting that I use the green screen from the previous order.
I decided later that evening that my only prospect was to use the chroma key backdrop, so I opened the package and unfolded the 12 x 24 green screen. The chroma key screen looked like a bad pair of panty hose, with thread pulls throughout the face of the fabric, and some strange black dots that I suspect are mold.
EOS Lighting, LLC. SUCKS. Their operation is unprofessional and their products are substandard. There are FAR too many companies that sell photography and video lighting equipment to risk dealing with EOS Lighting. My advice would be to buy from ANYONE ELSE than EOS Lighting.
I have since discovered that the Wisconsin Better Business Bureau has 16 (SIXTEEN) complaints about EOS Lighting, LLC. for similar reasons, AND that they changed names from Pacific Coast Lighting Systems which has 11 complaints on the Wisconsin BBB website.
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