I have a bit of a situation I want to handle correctly and not burn bridges. I have offered 10 free sessions to build my portfolio that include 1 free 8x10 if they sign a release. They are welcome to order prints but not required to. A woman has asked me to take some pictures of her family, 15 people in all. She wants large group shots, indivudual family shots, couple shots, kid shots. Both indoors and outdoors, at her home. I gave her my prices 4x6- $4, 5x7-$6, 6x8-$10, 8x10- $20, 11x14-$25, 12x18-$30, $10 for a sheet of 8 wallets. $15 for first CD image $10 for each additional image, includes copyright release. I got this e-mail back, "I thought since you were still building your portfolio the prices would be very inexpensive. These prices are higher than a studio. I also thought part of the deal was us letting you use our photos. I have done this before and retained an untouched CD of the shoot for the use of the pictures in the artists portfolio. What are your thoughts?" I feel like she's trying to take advantage of this situation. I am willing to compromise but don't want to be taken advantage of. I had mentioned to her previously that I was going to put a package together since she indicated they wanted to order so many prints. But now I am kind of annoyed. I understand I am still starting out, she is totally correct this is to build my portfolio. I have much to learn, but my pictures arent crap and this is a big group (to me anyway). I don't want to handle this incorectly and I don't want to burn bridges just when I am getting going. Customer service is very important to me and I view her as just that, a customer. It's worth it to mo swollow my pride and do this at cost if thats the right thing to do.