CaptainNapalm
No longer a newbie, moving up!
- Joined
- Nov 27, 2012
- Messages
- 796
- Reaction score
- 143
- Location
- Toronto, Ontario, Canada
- Can others edit my Photos
- Photos OK to edit
Just wanted to share a great experience with Nikon Service. I bought a new Nikon D600 about three months ago. Shortly after the purchase I dropped it by accident from shoulder height resulting in some cosmetic damage to the side grip which I learned to live with. Three weeks ago I was shooting with the camera all day and all of a sudden the camera just stopped taking photos, seemed like the shutter went. I dropped the camera off at the Nikon Service Centre in Mississauga and explained that the camera just stopped taking pictures without warning. They took the camera and told me that it will take approximately two weeks to have it fixed. A half hour after dropping it off I got an email informing me that the repair to the damaged aperture mechanism would be replaced under warranty therefore no cost to me, which was expected. A week later I get a courtesy call from Nikon informing me that there is no wait for parts and that the repair is going according to schedule. This was an unexpected nice touch as I was wondering about the camera. Today, a couple of days in advance of anticipated pick up date, I got a call from Nikon that the camera is ready for pick up. I pick up the camera and with it Nikon gives me a decent Nikon t-shirt and a free cleaning cloth, OK no big deal but still nice. After inspecting the camera in my car I learn that they not only replaced the broken aperture mechanism but also fully replaced the hand grip. In addition, they cleaned the camera on the outside as it was rather dirty dropping it off and cleaned the sensor. I was extremely impressed that they would replace the hand grip for me after I told them that it was my fault and I banged it up on the camera so obviously this was not an obligation for them to do so, but they still did it. Overall, I'm very happy with the experience.