NEVER EVER PURCHASE a computer (laptop or otherwise) from Best Buy with a Service Plan. I spent the extra money thinking hey if any thing goes wrong............I was wrong. My wife's laptop DVD rom stopped working, we sent it in...they wiped the Hard Drive and it took 2 weeks, I sent it in a second time (angry that I losat all data and problem wasn't fixed) Specific instructions about dvd rom....they wiped hard drive a second time. I sent it in the third time. they showed they put a new dvd drive ($129 part..free because of plan) I get it back.....same drive same problem.....NOW I'm ****ed...fouerth time they "cleaned" the drive...5th time and they seem to not know where it is or wat's going on. THEY don't fix it...they send it off and it takes FOREVER. Then when you talk to the "geek squad" they are mostly 16 y/o part time employees who seriously can't figure out why their computer was looking up looking for my computer. HORRIBLE Customer service, and a TOTAL WASTE OF MONEY. If I sent my computer in to gateway (the maker) myself instead of through bestbuy, I would have had the new dvd drive for $120 by now ... AND I STILL WOULD HAVE SAVED MONEY.