Looking at the photos it's hard to tell what you are trying to emphasize. I suppose it's noticeable that the relief angles may be different, or the lands are slightly different sizes, but if it's a material deficiency, that certainly won't show. They look carbide to me, but the color difference between them throws me off. Are they actually different colors or is that a WB issue?
If there's differences in the tool geometry, I would think the best solution would be to send them samples so they can put them up on an optical comparitor and check the geometry.
However, snice I'm not the manufacturer, I also don't know their product intimately, so they might see the issue right away...