I bought a new desktop last month, we took the display model and the monitor was not new (refurbished). The body is not in great condition and the screen has a spec right in the middle. Anyway, they said we could trade it in when they got more in stock. (it's a 19" LCD b.t.w.) I'm going to trade it in on Monday...and today the guy said I might be able to upgrade the quality for a little extra scratch. So, what should I know about monitor quality? Resolution? Refresh rate? I'm not too up-to-speed on this topic. Can anyone enlighten me?