HELP : Laptop Trouble

Discussion in 'Off Topic Chat' started by creative_one, Sep 9, 2009.

  1. creative_one

    creative_one TPF Noob!

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    Hi Everyone,

    My laptop keeps on freezing up / running slow & crashing on me. I think thats due to a virus thats on my laptop but it was in the temporary internet file & I didn't know if I should delete the file or not. But here's the thing if I do the recovery system would that wipe out the office 2007 software that I installed on the laptop if so how can I keep the software on there without spending $300 & up for that software again?







    What should I do?
    Any advice ?

    Thanks in advance.
    Creative_One
     
  2. loopy

    loopy Brave little froggy...

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    Well if you purchased the software you'll have a serial number you can use to reinstall the software. Did you get a disk with your purchase?


    If you do have a virus, deleting the file probably won't do anything. Do you have antivirus software? Spyware software?
     
  3. Dmitri

    Dmitri No longer a newbie, moving up!

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    Run a virus scanner/cleaner.
     
  4. smashleymae

    smashleymae TPF Noob!

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    avast is a free virus checker and it is amazing.
     
  5. clarinetJWD

    clarinetJWD The Naked Spammer Staff Member

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    Make sure you have a virus scanner on at all times! Avast is good, but these days I prefer Avira. It's just as light on resources, but has a better detection rate with fewer false positives. Plus, it doesn't shout "Virus database has been updated" at you all the time. (There is a nag screen, but it's easy to destroy ;) )

    You can try to install and run Spybot, Ad-aware, and Avira, and hope it kills it all, but for me, I like to be absolutely sure. And that means reformat. If you purchased Office, etc. in the first place, then you have either a DVD/CDs to reinstall it, or you bought it digitally, and should have the installer on your hard drive. Back that up as well as pretty much everything in the "my documents" folder (Assuming XP), or in your User folder (Vista/7, but I'm guessing you have XP because Vista has a far lower infection rate), and any other files you need to keep, and then do a reformat in reinstall Windows.

    Then a virus scanner.
     
  6. boogschd

    boogschd TPF Noob!

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    nod32 is a better av imo

    plus its less annoying

    if you paid for the software . you can reinstall it then use the supplied serial number/key
     
  7. DennyCrane

    DennyCrane No longer a newbie, moving up!

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    It may simply be a registry problem. A virus is a possibility, but who knows. I'd suggest getting the demo of System Mechanic from iolo.com, installing it and letting it do a complete tune-up. I think you get a month free, but you can install it, let it fix your system, then uninstall it. It works great on XP, so-so on Vista, and unknown on Windows 7.
     
  8. Dmitri

    Dmitri No longer a newbie, moving up!

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    Denny Crane.
     

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