zeppelin390
TPF Noob!
- Joined
- Dec 15, 2008
- Messages
- 83
- Reaction score
- 7
- Location
- Delaware
- Website
- www.wingsimaging.com
- Can others edit my Photos
- Photos OK to edit
Hello all, my name is Scott and I am a full-time real estate photographer.
My biggest customer started using my pics in TV commercials without discussing it with me, and they know how much I try to control my content, especially after the email I sent out to the their rental dept. for using my pics without asking.
With them being my most important customer, I give them preferential treatment and have given them numerous deals and discounts. I have given them close to 10k in discounts this year, the most important thing about that number is that its revenue I didnt collect.
I should have began our working relationship with a usage agreement contract, but I made the mistake of trusting them. Last week, I sent an email requesting a meeting to discuss all this, and I got no reply. I texted and got no response for 24 hours. I called and got attitude and an empty apology about how they feel bad about my frustration about not being treated with the respect I deserve.
Unfortunately, I need this customer right now. Moving forward, I need help on how to navigate this without pissing them off more. I need to come up with a usage agreement the benefits me and makes them feel like they are winning too. These people are spoiled rotten and are big enough in this area to get their way most of the time.
Thanks in advance- Scott
My biggest customer started using my pics in TV commercials without discussing it with me, and they know how much I try to control my content, especially after the email I sent out to the their rental dept. for using my pics without asking.
With them being my most important customer, I give them preferential treatment and have given them numerous deals and discounts. I have given them close to 10k in discounts this year, the most important thing about that number is that its revenue I didnt collect.
I should have began our working relationship with a usage agreement contract, but I made the mistake of trusting them. Last week, I sent an email requesting a meeting to discuss all this, and I got no reply. I texted and got no response for 24 hours. I called and got attitude and an empty apology about how they feel bad about my frustration about not being treated with the respect I deserve.
Unfortunately, I need this customer right now. Moving forward, I need help on how to navigate this without pissing them off more. I need to come up with a usage agreement the benefits me and makes them feel like they are winning too. These people are spoiled rotten and are big enough in this area to get their way most of the time.
Thanks in advance- Scott