Unable to login? Password reset not working? Try this

Discussion in 'Feedback and Suggestions' started by ekool, Mar 19, 2010.

  1. ekool

    ekool Administrator Staff Member Supporting Member

    Joined:
    Dec 3, 2008
    Messages:
    289
    Likes Received:
    34
    Can others edit my Photos:
    Photos OK to edit
    We have seen this problem occur from time to time and it usually is a cookie problem. I would suggest trying to following and that should help narrow down the problem or even fix it. Once you are in, you can usually switch right back to your normal browser without issue as long as you clear the cookies.

    1. Try a different web browser. Ie (Google Chrome, Mozilla Firefox, Opera, Safari) and see if you are able to log in with the password you received in your email with a different browser.

    If you are, proceed to step 2.

    2. Now that we know the password and account work, try clearing all your cookies in your existing browser and then logging in. Sometimes cookies get corrupt and they prevent you from logging in, and this is an easy fix so you can continue to use your favorite browser.
     
  2. DeadEye

    DeadEye TPF Supporters Supporting Member

    Joined:
    May 16, 2007
    Messages:
    960
    Likes Received:
    11
    Can others edit my Photos:
    Photos OK to edit
    This is first post in a long time~ due to this log in issue

    I am on XP and IE right now. I have been unable to log in from Linux with Firefox.

    I am going to log out now and try Linux again:D
     
  3. DeadEye

    DeadEye TPF Supporters Supporting Member

    Joined:
    May 16, 2007
    Messages:
    960
    Likes Received:
    11
    Can others edit my Photos:
    Photos OK to edit
    Ok log in on Linux after clearing history:lol:
     

Share This Page

Search tags for this page

password

,
password reset
,
reset password
,

www.thephotoforum.com reset