Keep in mind that big chains are likely not to return your negatives any more, and I have no idea why. I specifically requested "negatives only, no prints" on the last roll that went to somewhere local, don't even remember who, and got back prints and a CD of 1.5-MP scans of the prints! After showing where I'd marked the envelope I gave them the film in and getting "We don't do that," I told him that then they shouldn't have done ANYTHING and I literally threw the package back at him, hitting the back wall of the "lab" area.
It seems that automatic processing of film goes through the developer and printer in one pass. They have no way to interrupt the process in the middle to pull your negative off the production line. I'm assuming there was one published price that included processing and printing. There wasn't a separate charge for printing.
In any case, why would you pay for printing if you didn't want it? Did they list a deduct amount for no printing? That should have been a flag.
I had been processing film at this place for YEARS with "Negatives only, no prints" marked on the package. I'd look at the negatives in my film scanner and digitize the ones I wanted. Commercial printing has been unsatisfactory for decades, and digital copies is what I was after, anyway. With prints so badly done, scanning them to get the digital copy is useless. So send me my negatives, I'll decide what to do with them as they get digitized, where
I have control of what it looks like.
Suddenly this package comes back. The guy said the CD is how I order reprints, not the negatives. I guess they digitize the negatives and archive them, rather than handling negatives for reprints in the future. The CD scan is only good enough to be a thumbnail, I couldn't use it to do any of my own work like I could with negatives.
I guess the process is good enough for folks with the preloaded box cameras, but it's utterly useless for actual photography.