While there have been some positive suggestion added to this thread and some negative ones. I have to go with the side of common sense. Don't accept work without fully understanding the equipment to do the job. I don't know anyone these days that isn't constantly checking the screen to make sure the images are looking ok, obviously this wasn't the case. Things go wrong, I understand this, setting the camera wrong happens, but leaving the camera set wrong for an entire shoot, that is unacceptable. What this points to is another amateur thinking they can run, before learning how to crawl. The worst part of this whole situation is that the couple ends up with poor images. I have zero sympathy for the camera owner.