Anyone deal with Nikon Service?

[phiya]

On New Year's Eve my SB-600 speedlight that I bought in October just stopped turning on. I know I have the box, somewhere, but I couldn't find it. I decided to poke around on Nikon's website, but it doesn't really give any information on warranties, or at least none that I could find.

I went ahead and filled out their form that creates a packing slip and label to send it to them for service. My question is if I send it in are they going to replace it or try to charge me for some repair? I took good care of this flash and am not sure why it decided to die on me. The worst that ever happened to it was a slight bump, which was really more of a bump of the dome I had on it than the flash itself. I'm a sad panda without 2 speedlights.

 

[phiya]

No One? Sorry for the bump, just wondering if anyone has insight on their process.

 

[robb01]

No first hand experience, but everything I've read is that they are very easy to deal with

 

[KmH]

In the US, Nikon warranties all their gear for 1 year.

If you register a new lens with Nikon USA the lens warranty is extended an additional 4 years, to 5 years total.

The warranty only covers materials and workmanship.

http://support.nikonusa.com/app/answers/detail/a_id/16192/kw/warranty

 

[phiya]

Thank you for finding that Keith... Now I just have to wait for them to repair it or send me a new one. :thumbup:

 

[PatrickCheung]

I've dealt with nikon, but I live in Canada. My 85/1.8 had a speck of plastic in it, they fixed it within a week and shipped it back to me for free! I brought my lens there personally, so it was practically free... well next to the gas money.

 

[Wilsan]

I did and they where awesome actually same situation as yours my sb-600 stop working.
And actually they weren't able to repair my one and they provide me with a new one.

 

[NikonNewbie]

this may be the dumbest thing ever to ask you...but did you change the batteries?
one more then one occassion I've put one battery in the wrong way (not the sb600, i just got that, but other stuff) and sometimes the batteries were just bad.

 

[FemFugler]

I've dealt with them before, not with DSLR equipment but with an old P&S. The lens was stuck out just after a year i got it and since it was under warranty for 2 years i sent it out and they fixed it and sent it back. Mind you i'm in Canada. I don't recall how long i had to wait to get it back, i don't think i got it back within a week though like Patrick Cheung's story but then again i do live at the other side of the country so it may have just been in the mail.

You don't need the original box, i didn't send mine in it's original box... in fact it may have said not to use the original box if i remember correctly. Either way, if it's under warranty then i don't think you'll have an issue regardless if you have the box or not. You just need a copy of the receipt.

Since you just got yours in October then i don't think you'll have an issue at all.