Nikon offer free d600 shutter replacement

[oldhippy]

Unable to get shutter count ?

Tried two sites several times, got back info not imbedded. Will try again when I think of a new approach.
BTW. Thanks for the reply. Ed

 

[BillM]

Right now the one I send in on 3/18 has a status of SHOP


From the email I received:
While your equipment is being serviced, our website status will indicate
"Shop." When service is completed, the status will indicate "Shpd".
This means the order has been invoiced and shipped. If you have already
arranged to pick up this product from one of our service counters, we
will contact you when the order is ready for pick-up. We complete all
service as fast as possible.

 

[oldhippy]

Right now the one I send in on 3/18 has a status of SHOP


From the email I received:
While your equipment is being serviced, our website status will indicate
"Shop." When service is completed, the status will indicate "Shpd".
This means the order has been invoiced and shipped. If you have already
arranged to pick up this product from one of our service counters, we
will contact you when the order is ready for pick-up. We complete all
service as fast as possible.

Bill I had the same notice, stayed on for about a week, then got a UPS notice item shipped. Later Ed

 

[endurodog]

Guys is this a notice they emailed you or did you check online somewhere? I mailed mine 2 weeks ago, ups tracking says it got there but I never received an email from them. Thanks for any info.

 

[oldhippy]

Guys is this a notice they emailed you or did you check online somewhere? I mailed mine 2 weeks ago, ups tracking says it got there but I never received an email from them. Thanks for any info.

You need to go to nikon support, there you will find your disposition.

 

[endurodog]

They are needing a shop number to track it and they say they will assign the number when they receive the camera. My issue is I never received a shop number. I need to call them on Monday and find out what the deal is.

 

[BillM]

Two days after I shipped it I received an email from them.


Dear Nikon Photo Service Customer:


We have received your D600 BODY and entered it into our system as
service order number XXXXXXX .


If your service order indicates the product is covered under the terms
of the warranty, no further action is necessary. If your product is not
covered by the warranty, you will need to approve the attached estimate.
Non-warranty service requires approval before we can begin work. To
view the service status or approve a service estimate, please enter our
service website through the following link www.nikonusa.com/service . Please be aware a
this data has just been entered, it takes up to 30 minutes after you
receive this email for it to be viewable on our website. To view your
service details, please use your service order number XXXXXXX and your
"Bill-to" name XXXXXXXXXXX to log-in. Your "Bill-to" name is
usually your last name and it needs to be input exactly as it appears on
our attached document including punctuation and any spaces.


We are also mailing you a printed copy of this acknowledgement/estimate.
If you approve an estimate via the service website before you receive
this mailing, it will not show the most current status. Our website
shows the most current status.


While your equipment is being serviced, our website status will indicate
"Shop." When service is completed, the status will indicate "Shpd".
This means the order has been invoiced and shipped. If you have already
arranged to pick up this product from one of our service counters, we
will contact you when the order is ready for pick-up. We complete all
service as fast as possible.


Should you require any assistance with this service, you may email us
through our service website at www.nikonusa.com/service or call us at (800) 645-6687. We
look forward to returning your equipment quickly and in good working
order. We appreciate your business.






Sincerely,




Nikon Photo Service Department

 

[oldhippy]

They are needing a shop number to track it and they say they will assign the number when they receive the camera. My issue is I never received a shop number. I need to call them on Monday and find out what the deal is.

Got my email from Nikon 8 days after I mailed mine.

 

[endurodog]

Thanks guys. This is the info I needed. UPS tracking says they received 1.5 weeks ago so there is some hang up there. I didn't want to bug them but now I will go a head and give them a call.

 

[endurodog]

Update. 3/24/14 Just got off the phone with Nikon and was advised that due to a high volume they have not entered it in the system yet. I need to stand by and wait for my email from them that they have received it. So I would suggest if your not having huge spotting issues you might wait a little before sending yours in as they are pretty backed up. (my camera sent on the 4/7 and ups arrived on 4/12)

 

[Braineack]

thanks for the heads up! ill wait until after my May/June vacation and send it in.

 

[BillM]

Update. 3/24/14 Just got off the phone with Nikon and was advised that due to a high volume they have not entered it in the system yet. I need to stand by and wait for my email from them that they have received it. So I would suggest if your not having huge spotting issues you might wait a little before sending yours in as they are pretty backed up. (my camera sent on the 4/7 and ups arrived on 4/12)

This is interesting, I shipped mine 2 weeks after you sent your's in and mine was received in 2 days and already has a status of Shop. Did you ship your 600 to NY too, or a west coast facility ? No idea how many facilities they have for this, maybe one on each coast ?

 

[KmH]

Yep. just 2. One on the west coast, and one on the east coast.

If you're west of the Mississippi you ship to California, east of the Mississippi you ship to New York.

 

[endurodog]

BillM that may be the issue. It was mentioned that mine went to California, I'm in Colorado. So maybe the East coast folks can still get theirs done quickly.

 

[bigal1000]

They must be swamped with 600's........