RAW converter jpg. Elements 7

[Dragonfly..shotz]

Hi, trying to help a fellow photographer with a technical question. I am still using elements 6 and they have upgraded and have this problem


When they were using Elements 5 and CS3, they were able to open JPG files in the Camera Raw editor by viewing the files in elements organizer and sending them to CS3 for editing.

Now they have upgraded to Elements 7 this doesn't happen. How can they regain this functionality???

Camera Raw (4.6.0.30) has the correct preference box ticked, as does CS3

many thanks and any help is appreciated.

 

[Flash Harry]

Download the newest version of adobe camera raw from adobe site for the version you have, follow the instructions on installing it and you should be good to go. H

 

[Dragonfly..shotz]

Thanks, they have done that, it is 4.6. They have not had any luck though??

 

[reg]

If updating/reinstalling ACR doesn't work (it didn't), the next easiest thing to do is call Adobe.