I have been shooting family sessions for about one month now, and had some successful online deals purchased by people. I got raving reviews from my clients which encouraged me but as they say, there's a first for everything. Today, I had no shoots scheduled, however, I received a mean text message from a client saying he was at the location (we had discussed) with his spouse, and that they had been waiting for me. I checked my calendar immediately and realized his photoshoot was NEXT week. I sent him a screen shot of that and told him there was a misunderstanding. He then told me I was wrong and that he was 'done' and blah blah. What happened was, we scheduled a date and time, and a week later, I called him to see if I could please change his session date to a different one. This was all a month before the scheduled shoot btw. He seemed to be a bit rude on the phone but he agreed and said ok fine, and that was that. Today proved that he did not change the date at his end and showed up on the date/time we had changed. Anyway, feeling bad, I apologized to him and offered him a free session. He and his spouse then sent me a very nasty text saying no. I know it was not entirely my fault but I feel so bad.