What a terrible experience I have had dealing with Bay Photo. Not only are the turnaround times comopletely out to lunch (5 days for prints??) but their shipping is a joke as well. 1 in 5 orders with them actually ships as requested. My most recent order was held for 4 days, with each time I contacted them they said they were shipping that day, and then finally were shipped standard UPS, not UPS Express Saver. I now have clients that will not have their images in time for Christmas. And when I contact them, they say I didnt give enough lead time and I should expect delays. If they would have either had the shipping or the printing done as they state, I would have been fine. I accounted for one screw up from them, but that wasnt enough, obviously. End of rant.