Inventory Questions for B&H

Discussion in 'Photography Equipment & Products' started by Jeremy Z, Jan 18, 2007.

  1. Jeremy Z

    Jeremy Z No longer a newbie, moving up!

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    :soapbox:

    Yesterday night, I went online to order a birthday present for my grandpa. Some of you might have seen the sale post in which I was selling off his EOS equipment to raise the money for something new that he would actually use.

    He's already got a Kodak EasyShare P&S and the EasyShare printer, so he was leaning toward Kodak cameras.

    I looked on B&H, since they seem to be a site sponsor here, and this beauty showed up as "in stock"
    http://www.bhphotovideo.com/bnh/con...485&is=REG&addedTroughType=categoryNavigation
    Schneider-Kreuznach lens, f/2.8-3.9, 12X optical zoom, optical image stabilization, 2.5" LCD, and a dedicated hot shoe round out the package. Pretty nice ultrazoom, I think. It reads pretty well at Steve's Digicams.com too.


    I placed the order, and looked at the web page again for that camera, and it showed as "out of stock"

    "Whoopee! I got the last one!" said I. This morning, I got an email from B&H saying that due to an error in their stock count, they don't have stock on this camera, and they appreciate my patience. :angry1:

    Has this happened to anyone else here? It has happened to me at other New York retailers. Once at the place that had the lowest price. They tried everything. They called me and told me it was out of stock, tried like hell to sell me a bunch of accessories. I told them that I would wait for it to be in stock and that yes, I'm sure I don't want your cheap camera bag & tripod. They said it would be about 4-6 weeks, hoping I would cancel and they wouldn't have to honor their price. I said OK, I'll wait. What do you know, I had the camera later that week! I thought B&H had a better reputation than to bait & switch.

    If this hasn't happened to anyone else there, I'll give them the benefit of the doubt and let the order stand, depending on how long they expect to be backordered. I emailed them first thing this morning asking; no response yet. If I don't get a response by the end of the day tomorrow, I'm going to cancel just on principle.

    If it HAS happened to someone else, I'm definitely going to cancel.
     
  2. fmw

    fmw No longer a newbie, moving up!

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    Zero tolerance for mistakes? Sorry but bait and switch is a really strong term to describe an out of stock.
     
  3. Big Mike

    Big Mike I am Big, I am Mike Staff Member Supporting Member

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    B&H has a pretty good reputation. I don't think they would be trying to hustle you like the other place. You might also try Adorama.
     
  4. Jeremy Z

    Jeremy Z No longer a newbie, moving up!

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    "Out-of-stock-after-order-is-placed trick" would have been more accurate, I suppose. Sorry.

    I consider this worse than bait & switch, because they wait until they have my credit card # before telling me, and I will have to wonder for a while what they will do with it.

    For mistakes, I have good tolerance if I think it is an honest mistake. If I think the retailer is shady, yes. Zero tolerance.
     
  5. Peanuts

    Peanuts TPF Noob!

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    It may be more along the lines of when they placed they received the order and tried to find the camera - that was when they first realized it was out of stock. If that is the case, their service was prompt and they corrected their error. Now if I had heard similar cases, then I would be suspicious, but I am guessing it was truly a case of miscounted stock.
     
  6. Alex06

    Alex06 TPF Noob!

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    I've ordered from them several times. The only problem I had was with the "mail in rebate". I thought they were going to send the rebate stuff with my order. Well they didn't and by the time I got my lens the rebate had expired. It was for a substantial amount and I was really upset but I guess I should've downloaded it off their website. Also they my camera UPS 3 day express. Well UPS doesn't work on the weekend and it took my stuff a week to get here. I called UPS and they said I'd have to deal with the mailer. All this was really annoying but I don't think they were out to scam..
     
  7. usayit

    usayit No longer a newbie, moving up!

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    Don't worry... they are one of the largest stores in the world when it comes to photo/video/audio equipment. They would not have earned that reputation by purposely stealing from their customers.

    BTW>.. if you make a trip to NYC sometime, you should stop by and take a look at their operation. Its a pretty impressive sight and their propery takes an entire city square block.
     
  8. woodsac

    woodsac TPF Noob!

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    I've placed no less than 12 orders from B&H. Never a single problem.

    You have to take into account that the inventory is updated electronically. If an item is removed but not accounted for, the balance will not reflect the action. It's impossible for stores to do 100% stock checks and remain 100% accurate all of the time. I would definitely give them a second chance.
     
  9. mysteryscribe

    mysteryscribe TPF Noob!

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    I have never ordered from their website and not at all in many years, but when I phone ordered from them several years ago it was perfect every time.
     
  10. Jeremy Z

    Jeremy Z No longer a newbie, moving up!

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    Good to hear, guys. I'll play it cool for a while and see what happens.

    I will admit that I get awfully anxious if I don't get a reply email within 48 hours... :D
     
  11. Oldfireguy

    Oldfireguy TPF Noob!

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    I've purchased a ton of items from B&H and never had an issue.
     
  12. Yeah, I'm not one to jump up and defend the reputation of a retailer, but I buy a lot from B&H, and have had great dealings with them. I think you'll be fine, although having to wait is annoying. For all we know they sold the last available model on the floor or to someone else on the site just as you were entering in your order. Also, most good online retailers don't actually charge your credit card until they ship the product.
     

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