DDevil
TPF Noob!
- Joined
- Jun 25, 2015
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- 6
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I know this is my first post, but I wanted to share this story so others are aware.
So in the middle of April, I took the plunge and bought a Sony A7ii. Worked well for two months. Went to turn on my camera June 18th and nothing. No power, nothing. Ok, change battery, nothing. Ok, try power cord to wall, nothing. Ok, remove battery and wait more than 5 minutes, nothing. Completely dead. No power whatsoever. Camera was flawless and only 2 months old (until it would not awaken that is).
Anyway, back to Sony for warranty repair it went. It arrived on Monday, June 22nd. I signed up to receive automated updates from their system. The repair company is Precision Camera Repair. I had not heard back, so I reached out to them to get an update. This is the response I got:
With no details as to what is wrong, I responded with "Can you tell me what the issue with the camera is/was?" The response I received is below:
So, to summarize:
Thanks for reading!
DD
So in the middle of April, I took the plunge and bought a Sony A7ii. Worked well for two months. Went to turn on my camera June 18th and nothing. No power, nothing. Ok, change battery, nothing. Ok, try power cord to wall, nothing. Ok, remove battery and wait more than 5 minutes, nothing. Completely dead. No power whatsoever. Camera was flawless and only 2 months old (until it would not awaken that is).
Anyway, back to Sony for warranty repair it went. It arrived on Monday, June 22nd. I signed up to receive automated updates from their system. The repair company is Precision Camera Repair. I had not heard back, so I reached out to them to get an update. This is the response I got:
I apologize for our delay in getting back to you with updates. The unit was received and signed in on 6/22 and we are waiting for a part to come in to complete the repair The part is a Mounted C Board SY -1049 and the part number is SC A -2065-816-A . The eta for the part is 7/21/2015 or 28 days. Please contact us at 860-272-2100, and let us know if you would like to continue to wait for the part to come in to proceed with the repair, or send the unit back unrepaired. There would be a $12.50 shipping fee.
With no details as to what is wrong, I responded with "Can you tell me what the issue with the camera is/was?" The response I received is below:
You sent us the unit with this issue below:
Comment upon registration: Description: camera will not turn on at all:- Warranty: Yes:- Has serviced? No:-
The technicians found the unit in this condition when it was sent in:
DIRI0100866black/ body smudged dusty/lcd smudged film/ viewfinder hood dusty /
Please direct your questions to [email protected] and please include your Tag# in the subject line of the email.
Comment upon registration: Description: camera will not turn on at all:- Warranty: Yes:- Has serviced? No:-
The technicians found the unit in this condition when it was sent in:
DIRI0100866black/ body smudged dusty/lcd smudged film/ viewfinder hood dusty /
Please direct your questions to [email protected] and please include your Tag# in the subject line of the email.
So, to summarize:
- An $1800 Sony A7 ii camera body completely died after just over two months of light use
- I will have to wait a full month to get my new camera back as they don't have the part
- Or I could pay return shipping and receive my non-functioning camera back
- I still have no idea what is wrong with it, unless smudge/dust on the lcd screen or smudge/dust on the viewfinder hood has the ability to brick an $1800 camera
Thanks for reading!
DD