D7000 and My Experience with Nikon "Support"

[cgipson1]

yaay! Sky shot.. check sensor? Let us know how they did!

 

[2WheelPhoto]

So after two months and a long "awaiting parts" hold my D7000 is BACK!

yaay! Sky shot.. check sensor? Let us know how they did!

Thanks!, and yes indeed will do

 

[edddial]

So after two months and a long "awaiting parts" hold my D7000 is BACK!

How is it? Hopefully everything is ok!

 

[ghache]

ANYTHING that ive bought in the last 10 years and that was repaired under warrenty, service was ****! customer services is gone bad EVERYWHERE.

from LG to samsung, sigma, nikon, general electric, ford, gm, dodge, olympus, THE BRICK, even ordering a bigmac takes for ever these day. as soon they get our money, they dont give a ****.

only strippers gives a good service, as long you pay them after.

 

[2WheelPhoto]

Thanks for the concern, I checked it out on an F/22 sky shot and the 20,000,001 big spots are now gone :mrgreen:

 

[edddial]

Congratulations! I haven't check mine (shooting f/22) since mine was different problem. Exactly how you test it? Aperture priority?

 

[2WheelPhoto]

Yes sir, aperture and pointed at the sky at f/22. For the heck of it I focused far out, actually I used the tree limbs that appear in the corner

 

[rkelmy]

I see several D7000 threads floating around and thought cam was one of only a "few" issue cameras. I'd like to share my customer experience with Nikon Support.

Mid July I notice what is beyond typical dust on a sensor and o contact support. They give me directions to send it in. They tell me it should be repaired within 10 business days.

The cam sat there a week and I called about it and m,entioned the 10 days. The lady said "it takes 10 days after repair gets it, it might take 3-7 days for us to process the camera into the rapair shop.

8/1/11 cam is finally processed in and Nikon sends me an email.

8/8 Online status shows "Parts ordered"

8/22 I call and ask WTF in a most polite bsuiness manner and its explained to me many D7000s are in the shop for this issue and parts are "back-ordered". They explained my cam should be returned by mid-Sep and I'm like WTF again in a most polite way. I asked them to send me a refurb D7000 or refund and they said no can do.

8/26 I'm typing this message and status as of 5 minutes ago on my camera is still showing online "Parts Ordered". I'm also glad I have a back up "old faithful" D80 I had purchased for pennies when I suspected this may be a lingering issue.

I'm still a fan of Nikon. And the D80 has been Florida heat/sensor oil tested and passed with flying colors

Initially when I sent my D7000 in the first time I was told it was dust on the sensor and at no cost it would be cleaned. I question the diagnosis with tech support - which is in the Dominican Republic. I told them I wanted to speak with someone in the repair dept. and I was told that is not possible. after numerous calls to Nikon in NY I was put into a voice mail. I thought my call would not be returned but was surprised when it was. I explained my situation and the representative told me he would call Nikon in NY and have it rechecked.

Later I was found out (by checking My Nikon site) that there was a parts hold and they were replacing parts. I inquired what part it was that they were replacing and was told the mirror drive or mirror assembly unit.

Almost 6 weeks go by and I finally received my camera back. I immediately took test shots. OMG! I still have the problem with oil on the sensor. The repair order listed that they replaced SQ Base Plate??? I called tech support and question this. They told meI should never have been told the mirror drive was being replaced and that it was the SQ Base Plate all along. Nonetheless I've sent the camera back a second time.

I'm very disappointed that having purchased a higher end camera that I would have this much problems out of the box.

 

[rkelmy]

ENOUGH OF THIS NIKON, you promised it in 10 business days. Then when it went parts hold you said we'd have parts before 9/2

IT IS 9/3 STILL PART HOLD

Order Status: Parts Hold

Same here! I called them on 9/2 and they said they did have the parts in. Checked on 9/4 still on parts hold. Call again WTH... camera was sent out 2 days later. Got camera took test photos STILL HAVE THE PROBLEM!!!

 

[rkelmy]

Thanks for the concern, I checked it out on an F/22 sky shot and the 20,000,001 big spots are now gone :mrgreen:

Good for you. What part did they replace?

 

[edddial]

Yes sir, aperture and pointed at the sky at f/22. For the heck of it I focused far out, actually I used the tree limbs that appear in the corner

Thank you sir!

 

[steveWFL]

Thanks for the concern, I checked it out on an F/22 sky shot and the 20,000,001 big spots are now gone :mrgreen:

Good for you. What part did they replace?

Unbeleivably there was no paperwork in the box! Just my camera. I honestly don't know but it was "parts hold" forever.

 

[raffile]

Ok, the thing with the beyond dust that you were talking about on your sensor... I actually noticed something on my lens that seems to be dust but it does not wipe off, almost like it is in the inside. I just got this camera about a month ago, and for what I paid for it I take extreme care of it always making sure it has a lens cap and is in its bag. It hasn't been getting worse and it doesn't seem to affect any of my photos. But now that you mentioned that I am getting concerned. I have a 90 day in store repair I think I will get it checked out before I have to deal with Nikon directly...

 

[AJRacca]

Any update on your camera? Did the spots show up again after using it for a while? let us know please. I think I'm just gonna have to send my camera out to nikon and be cameraless for my photo class...

 

[2WheelPhoto]

Ok, the thing with the beyond dust that you were talking about on your sensor... I actually noticed something on my lens that seems to be dust but it does not wipe off, almost like it is in the inside. I just got this camera about a month ago, and for what I paid for it I take extreme care of it always making sure it has a lens cap and is in its bag. It hasn't been getting worse and it doesn't seem to affect any of my photos. But now that you mentioned that I am getting concerned. I have a 90 day in store repair I think I will get it checked out before I have to deal with Nikon directly...

My issue was tons of spots on the sensor, no matter what lens I had on the cam. Good luck with your lens.

Any update on your camera? Did the spots show up again after using it for a while? let us know please. I think I'm just gonna have to send my camera out to nikon and be cameraless for my photo class...

I've shot about 500 times and changed lenses many - NO ISSUES to report, cam is working GREAT still. When mine was in the shop before photo classes started I bought a D80 backup cam from Craigslist, I love that thing too.