Epson V500 Photo Scanner Help

lamar

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Can others edit my Photos
Photos NOT OK to edit
I've not used this scanner a lot, but have scanned negatives before, successfully. Today, trying to scan an old B&W negative, I laid the neg directly on the glass and tried to preview in Auto and in Manual modes and I get this message: "PLease remove the document may and/or close the document cover."

There's nothing between the cover and the glass except the neg. I tried opening the top ("document cover"???) but same message.

Looked through the "help" section" that comes (online) with the scanner and found nothing. Any help on what I'm doing wrong?

Thanks in advance.
 
Have you removed the white document mat from the cover?
 
No, I did some more reading online and discovered that was probably what I'm doing wrong, but haven't got back to trying it yet.....really do appreciate your comments!

I'll try it soon.
 

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